Position Summary
The Shipping Associate is responsible for accurately preparing, packing, and shipping customer orders while ensuring exceptional quality, efficiency, and customer satisfaction. This role supports KeyDirect’s B2B e-commerce operations distributing locksmith equipment, automotive key programming tools, access control products, and related supplies.
Key Responsibilities
- Pick customer orders accurately using pick lists and warehouse locations.
- Verify product numbers, quantities, and customer requirements.
- Package products securely to prevent shipping damage.
- Print and apply shipping labels and required documentation.
- Coordinate daily shipments with carriers.
- Perform final quality checks before shipment.
- Verify serial numbers and included accessories when required.
- Report damaged or incorrect products immediately.
- Assist with inventory replenishment and cycle counts.
- Maintain organized warehouse shelves and packing stations.
- Use ERP/WMS and shipping software accurately.
- Follow workplace health and safety procedures.
Qualifications
- High school diploma or equivalent.
- Previous warehouse or shipping experience preferred.
- E-commerce fulfillment experience is an asset.
- Required Skills
- Excellent attention to detail.
- Strong organizational and time-management skills.
- Basic computer skills.
- Ability to work independently and in a team.
- Reliable attendance and punctuality.
Physical Requirements
- Lift up to 40 lbs (18 kg).
- Stand and walk for extended periods.
- Bend, reach, kneel, and safely use ladders.
Key Performance Indicators (KPIs)
- Order accuracy
- On-time shipments
- Shipping error rate
- Inventory accuracy
- Orders processed per shift
- Safety compliance
Preferred Experience
- Automotive key programming equipment
- Locksmith tools and supplies
- Access control products
- WooCommerce, Odoo or similar ERP
- Canada Post, UPS, Purolator, FedEx and DHL shipping systems
Job Type: Full-time
Pay: $17.60 per hour
Benefits:
- Casual dress
- On-site parking
Experience:
- Warehouse: 1 year (preferred)
Language:
Work Location: In person
