Meaningful Service. Real Community Impact.
Join ServiceOntario's dynamic team in
St. Catharines and play an important role in supporting your community through every customer interaction. ServiceOntario connects people to essential government services, and this position places you at the heart of that work. With structured training and a supportive team environment, you'll build valuable public service skills while contributing to services that Ontarians rely on every day.
Learn more about this dynamic and exciting role!
As part of the team, you will help deliver front-line customer service in person, virtually, and by phone by providing accurate information and support for a range of government programs and services. Work is varied and customer-focused, with each interaction offering the opportunity to help members of the public navigate important services. In this role, you can expect to:
- provide customer service by delivering timely and accurate information about government programs, products, and services.
- provide information about government services
- process applications and renewals
- collect payments and issue receipts
- resolve customer inquiries
- stay current on policies and procedures
- You must possess oral French language skills at the advanced level, and your proficiency level will be confirmed before hire.
You have experience with:
- providing in-person customer service in a high-volume environment
- listening, asking questions, and giving clear, helpful information
- handling complaints and resolving customer issues
- writing clearly and accurately when preparing correspondence
You have the ability to:
- gather and assess information to understand customer needs
- analyze situations and decide on the right course of action
- use judgement, tact, and discretion when working with the public
You can:
- apply information about government programs and services (municipal, provincial, and federal) to support customers
- research and interpret policies, procedures, and legislation to complete transactions accurately
- use common office software (word processing, spreadsheets, email) and databases
- use computer systems and online tools to find, review, and summarize information
- handle cash and process payments using cash registers or point-of-sale systems
You can:
- work effectively in a team environment
- share ideas and consider different perspectives
- plan and organize your workload to meet deadlines
- maintain accuracy while managing competing priorities
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- a comprehensive compensation and benefits package
- base salary that aligns to market trends with performance-based pay and scheduled salary progression
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more
- a modern, friendly and accessible physical work environment
