About Jo’s & Mangia’s
Jo’s Italian Deli and Mangia’s Sandwiches are family-owned and operated Italian quick-service restaurants and delis focused on quality food, strong hospitality, and creating welcoming neighbourhood spaces for our guests and team members.
At Jo’s, we’ve grown from a small sandwich shop into a busy and highly respected Italian deli and restaurant offering fresh sandwiches, house-made pastas, made-to-order beverages, catering, and specialty grocery products. At Mangia’s, we’ve stayed true to where it all began — delivering an authentic neighbourhood sandwich experience built around consistency, speed, quality, and genuine hospitality.
Today, our team operates three busy and growing locations with a strong reputation in the community and a long-term vision for continued growth throughout Metro Vancouver.
We are looking for an experienced Multi-Unit Operations Manager to help strengthen our operations, support our leadership teams, and help guide the next stage of growth for our brands.
The Opportunity
This is an exciting opportunity for a hands-on hospitality leader who thrives in fast-paced restaurant environments and enjoys building strong teams, improving systems, and driving operational excellence.
The Multi-Unit Operations Manager will work directly with ownership and store leadership teams to ensure operational consistency, elevate the guest experience, strengthen team culture, and improve overall business performance across all locations.
This role is ideal for someone who enjoys being present in the restaurants, building relationships with teams, mentoring leaders, solving operational challenges, and helping create scalable systems for future growth.
We believe great hospitality starts with taking care of our people first. We are looking for a leader who values accountability, teamwork, coaching, and creating a positive culture where both guests and team members feel genuinely supported.
Position Overview
The Multi-Unit Operations Manager will oversee and support multiple restaurant locations while partnering closely with ownership and store management teams.
Key responsibilities include:
- Coaching, mentoring, and supporting Store Managers and Assistant Managers
- Driving operational consistency, accountability, and execution across all locations
- Supporting hiring, onboarding, training, succession planning, and leadership development
- Building and maintaining a strong internal management pipeline
- Monitoring and improving guest experience, hospitality standards, and team culture
- Reviewing labour performance, scheduling practices, productivity, and staffing levels
- Supporting inventory management, ordering systems, food cost controls, and operational efficiency
- Identifying opportunities to improve profitability, systems, workflows, and overall store performance
- Developing, refining, and implementing SOPs, training systems, and operational tools
- Supporting financial review, reporting, budgeting, and operational optimization initiatives
- Assisting with future store openings, operational rollouts, and growth planning
- Supporting local community partnerships, neighbourhood engagement, and brand presence
- Partnering closely with ownership on strategic operational planning and long-term business development
Who We’re Looking For
We are looking for a dependable and hospitality-driven leader who combines strong operational ability with a genuine passion for people and team development.
The ideal candidate is:
- Experienced in restaurant operations and multi-unit leadership
- A strong coach, mentor, and communicator
- Calm under pressure and highly solutions-oriented
- Organized, accountable, and operationally detail-focused
- Comfortable balancing hospitality, leadership, financial performance, and execution
- Passionate about creating positive guest and team experiences
- Someone ownership can trust as a long-term operational partner
- Excited by growth, development, and helping scale independent hospitality brands
Qualifications
- 3–5+ years of restaurant leadership experience required
- Multi-unit restaurant leadership experience strongly preferred
- Strong understanding of labour management, scheduling, inventory, food cost controls, and operational systems
- Experience developing teams, managers, and operational standards
- Strong floor leadership and guest recovery skills
- Experience with budgeting, KPI review, and operational reporting considered an asset
- Valid driver’s license and ability to travel between locations within Metro Vancouver
Compensation & Growth Opportunity
This role is designed for an entrepreneurial hospitality leader who wants the opportunity to directly influence performance, growth, and long-term earning potential across multiple successful restaurant locations.
Compensation includes:
- Base salary of $65,000 per year
- Guaranteed monthly bonus of $3,500 during the first three months of employment while onboarding into the role
- Expected total compensation of approximately $110,000+ in year one
- Strong long-term earning potential expected to exceed $120,000+ annually based on operational performance and store growth
The compensation structure is intentionally performance-driven and rewards leaders who can build strong teams, improve operations, and drive profitability across multiple locations.
The monthly bonus program is based on a percentage of store profits across all locations under the candidate’s leadership. The bonus structure is uncapped, allowing earnings to grow alongside the business.
As future locations are added, the successful candidate will continue earning the same profit-share structure on additional stores within their area of responsibility, creating substantial long-term upside and growth opportunity within the company.
Additional benefits include:
- Extended health benefits
- Complimentary staff meals and discounted grocery products
- Guaranteed holidays off - our stores close on major holidays
- Opportunity to grow into a larger operational leadership role as the company expands
Why Join Us
We are passionate about hospitality, quality food, strong culture, and building businesses the right way. We believe in creating restaurants that feel welcoming to both our guests and our team members, while continuing to grow sustainably and thoughtfully.
This is an opportunity to join a respected and growing hospitality group where your leadership, ideas, and operational experience will have a direct impact on the future of the business.
If you are looking for a meaningful long-term opportunity with a growing independent hospitality company, we would love to hear from you.
Pay: $100,000.00-$120,000.00 per year
Work Location: Hybrid remote in Vancouver, BC V5V 3P2
