About iScope
iScope Concussion & Pain Clinics is a multidisciplinary healthcare organization specializing in concussion, neurological rehabilitation, chronic pain, vestibular disorders, and musculoskeletal injuries. Our collaborative team includes physicians, physiotherapists, occupational therapists, kinesiologists, chiropractors, counsellors, neuro-optometrists, massage therapists, and acupuncturists, all working together to provide exceptional patient care.
We are seeking a compassionate, organized, and clinically knowledgeable Clinical Triage Coordinator to become the first point of contact for patients entering our concussion program.
This is an excellent opportunity for an International Medical Graduate (IMG) or medically trained healthcare professional looking to apply their clinical knowledge in a collaborative Canadian healthcare environment.
Why Join iScope?
- Work alongside an experienced multidisciplinary medical team
- Gain valuable Canadian healthcare experience
- Apply your medical knowledge in a meaningful, patient-focused role
- Modern clinic environment with innovative technology
- Supportive team culture focused on collaboration and continuous learning
- Opportunities for professional growth and development
- Make a meaningful impact on patients recovering from concussion and neurological injuries
YOUR IMPACT
As the Clinical Triage Coordinator, you will play a critical role in ensuring patients receive timely, compassionate, and appropriate care from the moment they contact iScope.
You will:
- Conduct comprehensive intake and triage assessments for new patients
- Prioritize referrals based on established clinical protocols
- Educate patients about concussion recovery and available treatment options
- Coordinate appointments across our multidisciplinary team
- Communicate with physicians, therapists, insurers, and referring providers
- Assist with ICBC, WorkSafeBC, Extended Health, and private-pay patient coordination
- Maintain accurate documentation within our electronic medical record
- Support continuity of care throughout each patient's recovery journey
- Help improve clinic workflows and patient access to care
WHAT YOU BRING
We're looking for someone who is passionate about patient care and thrives in a collaborative healthcare environment.
Required Qualifications
- International Medical Graduate (IMG) preferred, or a degree in Medicine obtained outside Canada
- Alternatively, a degree in Health Sciences or another relevant healthcare discipline with related experience
- Minimum 1–2 years of experience in a healthcare, rehabilitation, or multidisciplinary clinical setting
- Excellent verbal and written communication skills
- Strong understanding of medical terminology, anatomy, physiology, and concussion rehabilitation
- Exceptional organizational skills and attention to detail
- Ability to communicate complex medical information in a compassionate, patient-friendly manner
- Strong critical thinking and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Assets
- Experience with concussion or neurological rehabilitation
- Experience working with ICBC or WorkSafeBC claims
- Knowledge of multidisciplinary rehabilitation
- Experience using InputHealth/CHR or other electronic medical records
- Experience in patient triage, intake, or care coordination
WHO YOU ARE
You are someone who:
- Has a genuine passion for helping patients
- Enjoys building relationships and creating positive patient experiences
- Is calm, compassionate, and empathetic
- Has excellent clinical judgement within established protocols
- Is highly organized and detail-oriented
- Enjoys solving problems and improving processes
- Thrives in a collaborative team environment
- Takes initiative and enjoys learning
Please Note
This position is a non-licensed clinical support role. The Clinical Triage Coordinator works collaboratively with physicians and the interdisciplinary healthcare team and does not independently diagnose, prescribe, or provide medical treatment.
What to Expect During the Hiring Process
Step 1: Introductory Conversation
Meet with our HR team to learn more about iScope, our clinics, and the opportunity.
Step 2: Clinical & Team Interview
Connect with clinic leadership and interdisciplinary team members to discuss your clinical experience, approach, and goals.
Step 3: Offer & Onboarding
Successful candidates will receive an offer, followed by onboarding support to ensure a smooth transition into the team.
Ready to Make an Impact?
Join iScope and become part of a growing interdisciplinary healthcare team that is redefining concussion and pain rehabilitation through collaboration, compassion, and innovation.
We would love to hear from you.
iScope Concussion and Pain Clinics is committed to providing accommodation for people with disabilities. If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.
- iScope provides the necessary resources and support to ensure the health and safety of our employees. We encourage open communication regarding safety concerns and actively seek input from our team members to continually improve our safety measures.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Language:
Work Location: In person
