About Us
Dian Motors is a leading distributor of bicycles and electric motorcycles across Canada and the US. Based in Ottawa, we are committed to driving the future of sustainable transportation by providing top-quality products and exceptional customer service. As we continue to grow, we are looking for a motivated and organized Sales Assistant to join our team.
Position Summary
As a Sales Assistant, you will play a key role in supporting our dealer network by processing orders, providing exceptional customer service, and ensuring clear communication throughout the order process. You will work closely with our sales, warehouse, and logistics teams to help deliver a seamless customer experience.
Key Responsibilities
- Process orders received from our dealer network accurately and efficiently.
- Communicate with dealers and customers by telephone and email.
- Provide order status updates, shipping information, and product availability.
- Enter and maintain accurate order information in company systems.
- Coordinate with internal departments to ensure timely order fulfillment.
- Respond to customer inquiries and resolve issues professionally.
- Assist with general administrative and sales support duties.
- Identify opportunities to grow sales and support dealer success.
Qualifications
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Customer service or sales support experience is preferred.
- Experience with ERP or order management systems is an asset.
- A positive, sales-oriented attitude with a passion for delivering outstanding customer service.
What We Offer
- Competitive base salary plus commission.
- Health and benefits package.
- Opportunities for growth within a rapidly expanding company.
- Friendly, team-oriented work environment.
If you enjoy working with customers, building relationships, and helping grow a successful dealer network, we'd love to hear from you!
Job Types: Permanent, Full-time
Pay: $40,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Ottawa, ON K1V 1C1: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer support: 1 year (preferred)
- Sales: 2 years (preferred)
Language:
- English (preferred)
- French (required)
Work Location: In person
