About SHKD Quest
SHKD Quest is a team based, immersive experience built around globally themed rooms. Guests book a session, gather a crew, and play together inside a fully visual environment that brings cities from around the world to life. This summer we open at Holt Renfrew Centre, in the heart of Bloor Yorkville, one of the most recognizable retail addresses in the country.
As we launch, we need a bright, organized student to help our team run smoothly and to help our guests feel welcome.
The Role
We are seeking a motivated and organized Summer Student to join our team as an Administrative Assistant. This role offers an excellent opportunity to gain hands-on experience in office administration, customer service, and clerical support within a professional environment. The ideal candidate will possess strong computer skills, attention to detail, and the ability to manage multiple tasks efficiently. The position is paid and designed to provide valuable exposure to office operations, including data entry, filing, and communication with clients and staff.
This is a hands on, on-site role and a real introduction to how a growing experience business operates day to day. You will split your time between administrative and HR support behind the scenes and front of house support alongside our front desk attendants, helping guests have a smooth and joyful visit. It is a great fit for a student who is organized, friendly, and eager to learn.
What You Will Do
HR and administrative support
- Help keep staff schedules, sign in records, and shift information organized and up to date.
- Support onboarding for new team members, including paperwork, orientation, and training records.
- Maintain tidy, accurate files and assist with day to day administrative tasks and supplies.
- Help track required staff training and compliance records, with guidance.
Front desk and operations support
- Work alongside front desk attendants to greet guests, manage check ins, and keep arrivals running smoothly.
- Help answer guest questions in person, by phone, and by email in a friendly, professional manner.
- Support the booking and payment flow at the desk and help keep the front of house space clean and welcoming.
Guest experience
- Welcome guests warmly and help their visit feel easy from arrival to finish.
- Be a calm, helpful presence during busy weekend sessions and assist the team wherever needed.
Schedule and Location
This is a part-time summer student role of 20 hours per week, running from July 1 to September 30, 2026, on-site at Holt Renfrew Centre.
- Weekdays and weekends: shifts are scheduled across both, around the venue's operating hours, with weekends being our busiest and most important days.
- On-site: all hours are worked in person at the venue, supporting the front desk and guests directly.
- You are based in or near Toronto and can reliably travel to the venue for scheduled shifts.
What You Bring
- Currently enrolled in a post-secondary program, or a recent graduate, ideally returning to studies in the fall.
- Strong organization and attention to detail, with a knack for keeping things tidy and on track.
- A warm, friendly, and professional manner with guests and teammates alike.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools
- Basic understanding of QuickBooks or bookkeeping software is a plus
- Strong computer skills including data entry, typing, and document management
- Ability to communicate effectively via phone and in person with professionalism and courtesy
- Demonstrated ability to multitask efficiently in a fast-paced environment
- Availability across weekdays and weekends through the summer.
- Discretion and good judgment, since the role involves handling confidential staff information.
Nice to Have
- Coursework or interest in human resources, business, hospitality, or administration.
- Previous customer service, retail, or front desk experience.
- Familiarity with booking, scheduling, or payment platforms.
- Awareness of accessible customer service practices.
Why This Role
This position offers an excellent platform for students interested in developing administrative skills while gaining valuable workplace experience during the summer months.
- Hands on exposure to HR, administration, and operations in one role.
- A chance to learn how a new experience business runs from the inside, with mentorship along the way.
- Work at one of Toronto's most prestigious retail addresses, a strong addition to any resume.
- A friendly, fast paced team and a genuinely fun environment to spend your summer.
How to Apply
Send your resume and a short note on why this role appeals to you.
Applications are reviewed on a rolling basis, so early applicants are encouraged. We thank all candidates for their interest and will contact those selected for an interview.
Pay: $18.00 per hour
Work Location: Hybrid remote in Toronto, ON M4W 3L8
