Patient Care Coordinator (Full-Time)
Coast Therapy | Tri-Cities, BC
Be the reason someone feels cared for from the moment they walk through our doors.
At Coast Therapy, we're more than a group of clinics—we're a team of passionate healthcare professionals committed to helping people move better, feel better, and live better. With 7 multidisciplinary clinics across the Tri-Cities, Ridge Meadows, and East Vancouver, we provide exceptional patient care through collaboration, compassion, and clinical excellence.
As a Patient Care Coordinator, you are the heart of our clinics. You create meaningful first impressions, build lasting relationships with our patients, and play an essential role in ensuring every patient receives an outstanding experience.
If you're someone who genuinely enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering exceptional service, we'd love to meet you.
Why Coast Therapy?
At Coast Therapy, our team is guided by six core values:
Compassion – We treat every patient and teammate with kindness, empathy, and respect.
Excellence – We strive to exceed expectations in everything we do.
Integrity – We act honestly, professionally, and always do what's right.
Collaboration – We believe the best patient outcomes happen when we work together.
Accountability – We take ownership of our responsibilities and continuously look for ways to improve.
Growth – We invest in learning, development, and creating opportunities for our people to succeed.
When you join Coast Therapy, you become part of a supportive team that genuinely values one another and celebrates success together.
What You'll Do
As the first point of contact for our patients, you will help create a welcoming and professional environment while ensuring our clinics operate smoothly and efficiently.
Your responsibilities will include:
- Welcoming patients and visitors with warmth, professionalism, and genuine care.
- Scheduling appointments and managing clinician calendars accurately.
- Answering phones, responding to emails, and assisting with patient inquiries.
- Processing payments, billing transactions, and maintaining accurate patient records.
- Responding promptly to online booking requests.
- Developing a strong understanding of our services to confidently educate and assist patients.
- Maintaining patient confidentiality and ensuring all privacy standards are followed.
- Supporting the daily administrative operations of the clinic.
- Keeping reception, treatment rooms, and common areas clean, organized, and inviting.
- Following clinic policies and procedures while contributing to a positive and respectful workplace culture.
What We're Looking For
We're looking for someone who is:
- Friendly, compassionate, and naturally enjoys helping people.
- Professional, dependable, and accountable.
- Highly organized with exceptional attention to detail.
- Comfortable multitasking in a busy healthcare environment.
- A confident communicator with excellent verbal and written communication skills.
- Self-motivated with a positive, team-first attitude.
- Comfortable using computers and Microsoft Office.
- Willing to learn new systems and continuously grow.
Preferred Qualifications
- Experience in a medical, physiotherapy, chiropractic, massage therapy, or allied health clinic is considered an asset.
- MOA Certificate or equivalent clinical administrative experience is an asset.
- Experience using Jane App or other electronic medical record software is an asset, but not required—we're happy to train the right person.
What We Offer
- Competitive compensation based on experience and qualifications.
- Opportunities for career growth within a growing healthcare organization.
- Comprehensive onboarding and ongoing training.
- A collaborative, supportive, and respectful team environment.
- Work alongside an incredible multidisciplinary team of healthcare professionals.
- Flexible scheduling where operationally possible to support work-life balance.
- Employee benefits for eligible positions.
- Team-building events, social gatherings, and opportunities to be involved in our communities.
- A workplace where your ideas, contributions, and growth are genuinely valued.
Schedule & Location
We are primarily hiring for our Tri-Cities clinics, with opportunities available throughout our organization for the right candidate.
This is a full-time position. Our clinics operate weekdays, evenings, and weekends, so applicants with flexible availability will be given preference.
We're looking for someone seeking more than just a job—we're looking for someone who wants to build a rewarding career with Coast Therapy.
Apply Today
If you're passionate about providing exceptional customer service and want to make a meaningful impact in people's lives every day, we'd love to hear from you.
Please submit your resume and cover letter telling us why you'd be a great fit for the Coast Therapy team.
Privacy & Confidentiality
We thank all applicants for their interest in Coast Therapy. Only candidates selected for an interview will be contacted.
All applications will be treated with strict confidentiality. Successful candidates may be required to complete reference checks, education verification, and a criminal record check as part of our hiring process.
Job Type: Full-time
Pay: $19.00-$23.00 per hour
Benefits:
- Company events
- Extended health care
- Flexible schedule
- Paid time off
Application question(s):
- What motivated or attracted you to apply to our company?
- Which locations are you able to work from (Burquitlam, Port Moody or Port Coquitlam)? *Please list all that apply. (Your answer will not negatively affect your potential for hiring but may help us have more options for you if you are a positive candidate)
Work Location: In person
