Are you passionate about agricultural technology and committed to ensuring equipment performs at the highest standard? Do you value hands-on fieldwork, solving complex technical challenges, and supporting customer success? We are seeking an Optimization & Training Specialist to play a key role in delivering exceptional customer experiences through equipment optimization, demonstrations, and professional training.
Purpose
The Optimization & Training Specialist is responsible for enhancing customer success through expert equipment optimization, data-driven recommendations, and hands-on training. This role works closely with customers and internal teams to ensure agricultural equipment achieves peak performance, productivity, and reliability while strengthening long-term customer relationships.
Responsibilities
Equipment Optimization & Customer Support
Conduct in-field optimization for agricultural equipment, including tractors, air drills, sprayers, combines, forage harvesters, and haying equipment.
Evaluate customer needs and proactively recommend effective solutions.
Analyze equipment data to recommend optimal settings and performance improvements.
Provide on-farm and off-farm customer support, including billable optimization services.
Develop, sell, and deliver customized machine optimization plans.
Create and present optimization, demonstration, benchmarking, and competitive comparison reports.
Collaborate with John Deere on new product lines and limited production build (LPB) equipment.
Remain current on industry trends, emerging technologies, and best practices in equipment optimization.
Diagnose and troubleshoot advanced technical and mechanical issues, including GPS, displays, telematics, application and section control, precision harvesting systems, mapping, and variable rate technologies.
Training & Demonstrations
Support equipment demonstrations, including preparation, coordination, transportation, and setup.
Assist with customer startups and demonstrations to ensure effective knowledge transfer.
Analyze machine data to maximize equipment utilization.
Build, coordinate, and deliver clinics and training sessions.
Provide in-house training across departments on new and existing equipment optimization best practices.
Collaboration & Team Support
Work closely with Sales, Service, Parts, Precision Agronomy, and other departments to support customers.
Assist the Sales team by providing optimization insights for new and transitioning customers.
Communicate professionally and effectively with customers, vendors, and internal stakeholders.
Promote a strong, team-oriented “One Enterprise” culture.
Adhere to all safety policies and procedures.
Education & Knowledge
Post-secondary diploma or equivalent in agriculture, mechanics, engineering technology, or a related technical field.
Strong understanding of agricultural equipment and precision agriculture technology.
Demonstrated knowledge of John Deere agricultural equipment.
Experience & Technical Skills
Previous experience in an equipment dealership environment.
Strong analytical and data analysis skills.
Proven ability to troubleshoot complex technical and mechanical issues.
Project management experience with the ability to manage multiple initiatives simultaneously.
Proficiency with Microsoft Office and related computer applications.
Excellent written and verbal communication skills, with the ability to effectively train both customers and employees.
Core Competencies
Customer-focused, service-oriented mindset.
Strong problem-solving and analytical capabilities.
Excellent planning, organization, and time management skills.
Collaborative team player who works effectively across departments.
Working Conditions
Combination of field-based and office work.
Frequent travel to customer sites, demonstrations, training sessions, and industry events.
Flexible hours, including extended hours and weekends during peak seasons (seeding, spraying, and harvest).
Outdoor work in various weather conditions; use of personal protective equipment (PPE) required.
Ability to meet physical demands, including standing, lifting, and equipment handling.
Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.
Paid Time Off: Recognizing the importance of work-life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment.
Sponsorship: Take advantage of our sponsorship opportunities to help you hone your skills and accumulate on-the-job hours and experience toward your Apprenticeship.
Benefits: We provide a comprehensive health benefits package to keep you and your family healthy, including life insurance, disability insurance, critical illness, accidental death & dismemberment, extended health, dental, prescription drug coverage, and an employee and family assistance program.
Retirement: Plan for your retirement by participating in our employer-matched Registered Retirement Savings Plan.
Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.
Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.
Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!
