Front Desk Manager (Full-Time)
The Bar Method | Boutique Fitness Studio
Be the welcoming face and heartbeat of our studio
At The Bar Method, we believe incredible results start with an exceptional experience — and that experience begins the moment someone walks through our doors. We’re a close-knit, community-driven boutique fitness studio where clients feel supported, motivated, and genuinely known.
We’re looking for a Front Desk Manager who loves people, enjoys sales conversations, and takes pride in creating smooth, well-run operations. If you thrive in a fast-paced, people-first environment and want a role where your impact is felt every single day, this could be a great fit.
About the Role
As our Front Desk Manager, you’ll lead the client experience from hello to high-five. You’ll create warm first impressions, help potential clients find the right membership, build long-term relationships, and keep the front desk running seamlessly. This is a hands-on leadership role — perfect for someone who enjoys being on the floor, solving problems in real-time, and setting the tone for the team.
You’ll work closely with the Studio Owner and play a key role in driving both member satisfaction and studio growth.
What You’ll Do
- Deliver an outstanding client experience – Welcome new and returning clients, guide first-timers through their visit, and ensure every interaction feels personal, professional, and positive.
- Convert interest into membership – Confidently connect clients with the right classes, packages, and memberships based on their goals.
- Support retention and relationships – Build trust with clients, handle sensitive situations (injuries, freezes, concerns) with empathy, and keep people feeling cared for.
- Keep operations running smoothly – Manage bookings, emails, voicemails, follow-ups, retail sales, and daily studio readiness.
- Lead and support the front desk team – Model excellent service, coach teammates through real client scenarios, and help maintain a collaborative, team-first culture.
- Own the details – Make sure nothing slips through the cracks and systems are followed consistently.
What We’re Looking For
- You enjoy talking to people and feel comfortable discussing pricing, packages, and memberships
- You’re warm, approachable, and great at building quick rapport
- You’re organized, dependable, and detail-oriented
- You communicate clearly and calmly — even in challenging situations
- You take initiative and naturally look for ways to support the team
- You use good judgment and know when to problem-solve versus escalate
- Experience in fitness, hospitality, customer service, or sales is a strong asset (but not required)
What We Offer
- Full-time, on-site role with a competitive base pay plus performance-based incentives
- Complimentary studio membership and additional team perks
- A supportive, team-first environment where your ideas are valued
- Real ownership in shaping the client experience
- Opportunities to grow within a boutique fitness business
Schedule
This is a full-time, on-site position. The regular schedule is Tuesday through Friday afternoons and evenings, with Saturday morning shifts, based on the class schedule.
How to Apply
Send us your resume. A formal cover letter isn’t required. If you’d like, include a few sentences about a time you created a great customer experience or helped someone feel welcome and supported.
We review applications with care and appreciate your interest in being part of The Bar Method community
Pay: $24.00-$25.00 per hour
Benefits:
Ability to commute/relocate:
- Vancouver, BC V6B 4Z8: reliably commute or plan to relocate before starting work (required)
Work Location: In person
