About Us
At R. Ferri Automotive, we strive to make every customer a customer for life. For over 50 years, our organization has built a reputation for delivering exceptional customer service, premium automotive experiences, and industry-leading standards. With 11 premium automotive dealerships, R. Ferri Automotive offers one of the most extensive selections of luxury, performance.
We believe that happy employees create happy customers, which is why we foster a professional, team-oriented, and performance-driven environment where employees are recognized, supported, and encouraged to grow. Every team member plays a critical role in our continued success, and we take pride in building long-term relationships with both our customers and employees. If you are motivated, customer-focused, and passionate about delivering excellence, we invite you to join our growing team.
Learn more about our organization at: www.rferriautomotive.com
About the Job
European Autobody is seeking a full-time Receptionist to join our growing team! The right candidate will be encircled by over 49 years of experience, under 11 premium dealerships offering the most extensive selection of luxury, sport and quality automobiles in the local area.
Position Objective:
- Answer and direct all incoming calls;
- Licencing new and used vehicles;
- Responsible for arranging rental vehicles for customers;
- Responsible for setting appointments for customers and sending appointment reminders;
- Maintain correspondence with clients (advising of vehicle delays, vehicle pickup, vehicle ready, etc.);
- Maintain correspondence with insurance companies to verify deductible/HST/betterment;
- Open repair orders and dealer invoices;
- Collect payment from customers;
- Issue BMW CCRC/MINI CCRC Certificates;
- Send Mitchell CSI survey to all customers;
- Perform administrative functions accurately and on time by actively listening and carefully following instructions and procedures;
- Maintain accurate records, as required;
Qualifications:
- Excellent interpersonal customer relations and communication skills; professional appearance;
- Personable, high customer-relation skills and pleasant telephone manner;
- Solid typing and filing abilities;
- Strong organizational and multi-tasking abilities;
- Manual dexterity for typing / keyboarding;
- Computer literate;
- Knowledgeable or trainable on company operations;
- High School Diploma;
- 1–2 years’ related receptionist experience, preferred.
What We Can Offer You:
- Dental, Medical, Vision Benefits/Extended Health Care
- RRSP with Employer Matching Contributions
- Employee product and service discounts at all retailers
- Employee Assistance Plan
- Employee Appreciation Events
- Years of Service rewards program
- Opportunities for Career Development
Please note:
- This position is being posted to fill an existing vacancy.
- We do not use artificial intelligence to screen, assess, or select applicants for this role.
- Applicants must provide a criminal background check prior to commencing employment.
- R. Ferri Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment process, please indicate this in your application.
- We thank all applicants for their interest in R. Ferri Automotive group of companies however, only those considered for an interview will be contacted.
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Vaughan, ON L4L 7Z4: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Front desk: 2 years (required)
- Administrative: 2 years (required)
Work Location: In person
