Director of OperationsBuild the Future of Smart Plumbing
Location: Vaughan, ON (Greater Toronto Area)
Company: Aquazen Services Inc. / Aquazen Systems
Employment Type: Full-Time
About Aquazen
Aquazen is one of Ontario's fastest-growing plumbing and infrastructure companies specializing in high-rise mechanical services, non-invasive pipe renewal, and next-generation smart plumbing technology.
Our work protects buildings from water damage, extends the life of critical infrastructure, and is changing the way buildings manage plumbing systems through IoT technology, leak detection, automatic shut-off systems, and predictive analytics.
We are no longer looking for someone to simply manage projects.
We are looking for someone to build an operational machine.
This is an opportunity to become one of the key leaders responsible for scaling a company with significant long-term growth potential.
The Opportunity
As Director of Operations, you will oversee the day-to-day execution of our field operations while building the systems, processes, and culture that allow Aquazen to continue growing.
You will work directly with the President and will have significant influence over how the company operates.
Your mission is simple:
Build an organization that delivers exceptional projects every single time.
What You'll Be Responsible ForField Operations
- Oversee all active projects
- Coordinate field crews and project schedules
- Ensure jobs are completed safely, efficiently, and profitably
- Monitor production timelines
- Remove operational bottlenecks before they impact customers
Scheduling & Resource Planning
- Crew scheduling
- Vehicle allocation
- Equipment planning
- Emergency dispatch
- Vacation planning
- Labour utilization
Operational Excellence
- Develop and improve Standard Operating Procedures (SOPs)
- Create scalable workflows
- Implement continuous process improvements
- Increase efficiency across every department
Quality Assurance
- Ensure every project meets Aquazen's quality standards
- Review documentation and project close-out packages
- Reduce warranty work and callbacks
- Lead continuous quality improvement initiatives
Leadership
- Mentor project managers, coordinators, and field supervisors
- Conduct performance reviews
- Develop KPIs
- Build accountability throughout the organization
Procurement & Inventory
- Manage purchasing
- Improve supplier relationships
- Reduce material waste
- Maintain inventory control
- Coordinate equipment maintenance
Financial Performance
- Monitor project profitability
- Review labour productivity
- Track operational KPIs
- Identify cost-saving opportunities
- Improve gross margins through operational excellence
The Person We're Looking For
You are not someone who waits for problems.
You solve them before they happen.
You enjoy creating structure where others see chaos.
You naturally build systems.
You believe accountability creates freedom.
You enjoy coaching people and helping teams succeed.
You thrive in fast-paced environments where no two days are the same.
Most importantly…
You care deeply about building something meaningful.
Qualifications
Required:
- 7+ years of leadership experience in construction, mechanical, plumbing, HVAC, service, manufacturing, or industrial operations
- Experience leading multiple field crews
- Strong scheduling and resource management experience
- Experience managing budgets and operational performance
- Excellent communication and leadership skills
- Ability to make decisions under pressure
- Valid Ontario driver's licence
Preferred:
- Mechanical or plumbing industry experience
- Project Management certification
- Lean, Six Sigma, or continuous improvement experience
- Experience with field service management software
- Experience developing operational KPIs and dashboards
Success in Your First Year
Within 12 months, you will have:
- Built a highly organized scheduling system
- Standardized operational procedures across all divisions
- Improved project efficiency and consistency
- Reduced callbacks and warranty issues
- Increased crew productivity
- Implemented measurable KPIs across operations
- Built an operational team capable of supporting significant company growth
Why Join Aquazen?
This is not another corporate management job.
You'll have the opportunity to help build one of Canada's most innovative plumbing technology companies from the inside.
You'll work alongside an entrepreneurial leadership team that values innovation, accountability, and continuous improvement.
As the company grows, this position is expected to grow into a senior executive leadership role with the opportunity to become our Chief Operating Officer (COO).
Compensation
We believe exceptional people deserve exceptional opportunities.
Compensation will include:
- Competitive base salary
- Performance-based bonus structure
- Vehicle allowance or company vehicle
- Company technology package
- Paid vacation
- Professional development opportunities
- Executive growth path
- Long-term leadership opportunities
Salary will be based on experience and qualifications.
Pay: $70,852.59-$85,000.00 per year
Benefits:
Application question(s):
- Are you eligible to work in Canada?
Experience:
- Operations management: 3 years (required)
- Construction management: 3 years (required)
- Plumbing & Drains : 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
