Executive Inn at Whistler Village is seeking an experienced and enthusiastic Front Office Manager to join our leadership team.
Located in the heart of Whistler Village, our 108-suite boutique hotel offers an excellent opportunity for a hospitality professional who is passionate about guest service, team leadership and hotel operations. The Front Office Manager will oversee the day-to-day operations of the Front Office, including Front Desk, Night Audit and Bell Services, while working closely with the General Manager and hotel leadership team to deliver an exceptional guest experience.
Job RequirementsQualifications:
- Minimum 1 year Front Office in a Hotel including supervisory / management experience.
- Excellent command of the English language – written and verbal.
- Strong administration skills – writing, filing, tracking, organizing, phone etiquette.
- Ability to guide, direct, and prioritize workload in a potentially stressful environment.
- Strong tourism or business acumen.
- Passion for customer service and strong commitment to exceeding guest expectations.
- Superior interpersonal skills and the understanding of when tact and discretion are necessary to handle both team member and guest issues with quick and effective resolutions.
- Team player and proven leader with a hands-on approach.
- An excellent trainer, comfortable with all levels of coaching, mentoring, and performance management.
- Experience with group resumes to maintain, monitor and prepare for group requirements. Relay information to the team.
- Champion upsell and walk-in revenue captures.
- Able to manage hotel room inventory to maximize room revenue by reviewing status daily. Assisst with Revenue Management team as needed to control room inventory.
- Sales Support - assist with our sales office on selling the hotel, client relations, site tours and providing support as needed.
- Previous experience handling cash accounting procedures
- Department Purcahsing and budgeting - own the full department.
- Departmental Recuritment, basic HR expereince with hiring, coaching and compliance relating to HR items for Front Office.
- Monitor VIP guests and special requests
- Maintain required par stocks of Front Office supplies.
- Ability to promote the brand and act as a destination ambassador.
- Comfortable reviewing financial data and monitoring cost controls.
- Experience with property management systems (RSI an asset).
- Superior computer skills – Windows Word, Excel, Outlook.
- Strong knowledge of budgeting, forecasting, and rooms’ inventory
- Ability to work flexible hours, including days, evenings, nights, weekends, holidays and overnight shifts
- Other duties as assigned.
Job Type: Full-time
Pay: From $63,000.00 per year
Work Location: In person
