About Us:
Miura Co., Ltd., is a world-class industrial boiler manufacturer and aftermarket service provider that is committed to being the best partner in providing boiler solutions. Miura Co., Ltd., was founded in Japan and has grown to be one of the largest boiler manufacturers in the world. Miura is known worldwide for its commitment to protecting the environment and its innovative and efficient boiler designs. Miura Canada Co., Ltd. was established in 1987 in Brantford, Ontario, and since then we have been rapidly expanding our customer base from coast to coast.
Here at Miura, proper fit is everything. We believe in hiring for attitude, skills, and potential.
Our worldwide footprint, as well as our beliefs in innovation, efficiency, and environmental protection, are represented in everything we do. These principles have led to our continued success in the industry.
We are looking for a Service Support Coordinator, reporting to the Oakville location, from Monday to Friday, 8 AM to 4:30 PM. During the probation period of 3 months, this will be an on-site role, and will gradually transition to hybrid model.
What we provide
- A clean and safe working environment
- Empowerment and Autonomy
- Competitive compensation package
- Benefits package (no premiums paid by employees) – including health care, dental, etc.
- Pension following one year of service
- Wellness programs and Employee Assistance Programs
- Employee lunches & events
Key Responsibilities
- Lead and maintain an organizational project focused on department data
- Assist in resolving escalated customer concerns by gathering relevant information, tracking action items, and supporting follow-ups to ensure timely resolution.
- Coordinate with internal departments to facilitate the resolution of service-related matters and support seamless customer experiences.
- Conduct customer outreach, as required, to follow up on service satisfaction, document feedback, and provide updates.
- Perform general administrative duties including data entry, document preparation, scheduling support, and additional projects as assigned.
- Support departmental initiatives aimed at improving processes and overall service efficiency.
Qualifications
- Post-secondary diploma or certification in Business Administration or a related field is considered an asset.
- 1–3 years of strong experience in an administrative role
- Experience with invoicing, purchase orders, work orders, or billing
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent organizational and time-management abilities with the capacity to manage multiple priorities
- Proficiency in Microsoft Office applications, particularly Outlook, Excel and Word
What We’re Looking For
- A proactive and solutions-oriented mindset
- Eager to help and progress the department forward
- Strong attention to detail
- Professional and customer-focused communication style
- Ability to work both independently and collaboratively
Pay: $40,000.00-$45,000.00 per year
Benefits:
- Casual dress
- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Experience:
- Invoicing/PO/billing: 1 year (required)
Work Location: In person
