The FBO Customer Service Representative utilizes strong customer service skills as a company liaison to respond to inquiries and carry out requests from customers, vendors, team members and the general public. This position interacts with customers to create and foster long-term meaningful relationships; provides company switchboard and administrative support as needed; assists Flight Operations with invoicing and travel arrangements; and works closely with line staff.
Essential Job Functions
1. Greets team members, customers, vendors, visitors and the general public and serves as company liaison in promoting a professional and positive company image per Enterprise Aviation Group’s customer service standards. Initiates dialogue with our guests to understand and exceed their needs (i.e., creating itineraries and arranging customer travel accommodations such as hotel, rental car, catering, restaurants, etc.). Promotes FBO services and fuel supplier programs. Maintains relationships with contacts at local hotels, rental car companies, catering providers, etc.
2. Informs customers, prepares invoices and bills or receives payment for various company services (i.e., fuel/oil sales, hangar rentals, minor maintenance work, parts, etc.). Sorts, checks and verifies all invoices, created on respective shift, to ensure accuracy of invoices. Coordinates with Line Service team to ensure accuracy of fuel inventory and sales. Provides administrative support for the company, as requested, (i.e., sorting and organizing filing materials, collating and inserting materials for bulk mailings, relaying company announcements, creating spreadsheets, updating Customer Database, etc.). Arranges transportation for customers as necessary.
3. Provides company switchboard and administrative support and responds and/or directs radio, email, etc. to appropriate company team members via routing calls, the company's paging system, radios, and devices.
4. Monitors flight-tracking system and is part of company flight following process.
4. Assists Accounting department by providing closing day end totals on credit card machines and making sure all payments and invoices are accounted for; reviews inventory balances and ramp expenses and notifies supervisor of any discrepancies.
5. Supports company health and safety including monitoring vehicles and team members entering through secured gates and doors, issuing keys, responding to security/fire alarms and troubles, and being a first point of contact for first aid situations.
6. Performs other related duties as assigned by management.
Job Specific Requirements
- Attendance: Regularly scheduled attendance required
- Work Schedule: Permanent Full-Time, 8:00am to 4:00pm - Monday to Friday
- Training Schedule: Flexible Part-Time from Date of Hire until Septemeber 1st, 2026
- Physical: Read small print; repetitive motion; tolerates standing, bending, stooping and sitting; proficient typing and data entry skills
- Communication: Must be proficient in English; able to use auditory communication devices
- Environmental: Tolerates working in noisy environments
Education and Experience
- High school graduate or equivalent preferred
- Aviation or other transportation industry experience preferred
- Customer service experience including direct customer contact and multi-line phone experience required
- Proficiency with general computer usage, and basic knowledge of Microsoft software (Word, Excel, Project, etc.) required
- First Aid training helpful
- Radio operators license (but not required)
Pay: $20.00-$24.00 per hour
Benefits:
- Company events
- Dental care
- On-site parking
- Vision care
Ability to commute/relocate:
- Oshawa, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
