Job Overview
The Cat Sanctuary Assistant Manager (“CSAM”) is responsible to assist the Cat Sanctuary Manager and work with RAPS Cat Sanctuary medical staff and the RAPS Animal Hospital medical staff to ensure the health and well-being of the 400+ cats at the Sanctuary, as well as play an integral role in facility maintenance, marketing and daily operations in coordination with the Sanctuary Manager. The Sanctuary Medical Staff Manager assists with the goals and objectives of building and growing the RAPS organization. This position reports to the Cat Sanctuary Manager.
Animal Care Duties:
- Input notes and review med book notes for each cat;
- Record all procedures and medications in the ASM database;
- Identify cats requiring medical attention; report bowel movements, urine output, appetite, etc. Record observations;
- Prepare weekly and daily medication spreadsheets;
- Prepare and administer medications, subcutaneous fluids, insulin and other treatments as required;
- Monitor feeding schedule for cats requiring wet food for dietary or medical reasons;
- Trim nails, bathe and groom cats as required;
- Book veterinary appointments and follow-ups as required and arrange transportation;
- Enter appropriate medical care instructions provided by the vets in the ASM database;
- Communicate health status and concerns of animals to management as required;
- Enter intake information into ASM database;
- Record follow up vaccinations, deworming and flea prevention reminders in ASM database;
- Maintain inventory of medical supplies;
- Receive orders, sort and store supplies and medication;
- Track vaccine usage;
- Oversee the cleanliness of the medical treatment areas;
- Restock canned food in medical treatment area.
Management Duties:
- Support and advance RAPS’ mission as a no-kill organization, following and adhering to RAPS' policies and procedures;
- Help lead the care of animals in the Sanctuary, including identifying animals in need of veterinary attention, determining adoptability and/or rehabilitation needs;
- Assist with the managing, guiding and delegating of work tasks to medical staff;
- Assist the Cat Sanctuary Manager with the hiring, training and supervising of Sanctuary medical staff, including scheduling shifts, organizing vacation coverage, managing performance and providing coaching;
- Help to ensure that the facility and equipment is adequately maintained;
- Assist with engaging and maintaining volunteers sufficient for effective operations;
- Help to develop, implement and provide ongoing support to volunteer programs as well as the animal adoption and foster programs;
- Help liaise with the City Shelter management team regarding animal transfers and adoptions as requested;
- Help promote and support the awareness of the RAPS Cat Sanctuary and related programs;
- Assist with the development and implementation of systems, forms, policies, procedures and protocols;
- Assist with all administrative tasks, including responding to emails and phone calls;
- Promote a team-oriented work environment;
- Help respond to and solve public complaints and concerns as they occur;
- Help field calls from emergency personnel after hours and determine the best course of action for emergencies when the Cat Sanctuary Manager is not available;
- Help provide strategies for cost savings in all areas of operations and obtaining donations of materials and products;
- Assisting in codifying the processes and procedures of the sanctuary.
General Responsibilities
- Promotes a team-oriented work environment; work collaboratively and positively with all RAPS internal and external constituents, this includes RAPS staff, volunteers, suppliers, contractors, donors, whether or not they are online or offline supporters of the organization;
- Assists in creating and maintaining an exceptional and enviable workplace culture;
- Responsible for providing highest standard of customer and client care;
- Duty of Care – to represent RAPS and conduct oneself professionally and responsibly at all times;
- Uses tact and discretion when discussing problems and eliciting sensitive or confidential information;
- Interruptions are an expected part of the work, and re-prioritization and/or rescheduling of tasks is required for work completion;
- Assists with all work-related requests from Managers in the interest of RAPS’ overall operations outside these job description requirements;
- Performs any reassignment of duties required based on the business requirements of RAPS.
Knowledge, Education & Experience:
- Be passionate about animals;
- Be familiar with and sympathetic to the goals and mission of the Regional Animal Protection Society;
- Follows and upholds RAPS policies and protocols and complete all tasks to a high standard;
- Be patient and calm;
- Be attentive to detail;
- Be physically fit to restrain pets;
- Have good interpersonal and verbal communication skills;
- Provides exceptional phone communication and customer service;
- Shows attention to detail and follow-up;
- Has a positive, constructive attitude.
Judgement, Authority & Decision-making:
- Works as part of a team, or independently when needed;
- Work is performed in accordance with established procedures and approved practices;
- Organization of work to accomplish goals is expected.
Interpersonal Skills:
- Active listening, and probe for information to clarify requests;
- Uses tact and discretion when discussing problems and eliciting sensitive or confidential information.
Reporting Structure:
· CEO, Senior Manager, RAPS Cat Sanctuary Manager
Pay: From $23.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Ability to commute/relocate:
- Richmond, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Animal shelter or Veterinary Care: 2 years (required)
- Management: 2 years (preferred)
- Cat Care: 1 year (preferred)
Work Location: In person
