● Receive booking requests and interact with guests during their stay, including dealing with expectations, conflict and questions on Cape Breton and the local area
● Process reservations, and assist with general administration
● Offer excellent customer service throughout
● Assist with meal and/or drinks service when required
● Be part of team with marketing, housekeeping, maintenance and other departments to ensure excellent customer service
● Be conversant in digital work and computers, including emails, check websites and social media, as well as being good communicator in person, on phone and digitally. These messages are conveyed via cabotshores.com, social media, the press, video, Destination Cape Breton and other tourism and cultural groups.
Essential Qualifications:
● Excellent communication skills and outgoing personality
● Participate in a fun and dynamic team environment
● Enjoy working as part of a team, and have a willingness and flexibility to help out in other departments when required.
● Ability to work under pressure, multi-task, prioritise tasks and take initiative
● Excellent attention to detail
● Enjoy being in a rural area of Cape Breton
● Knowledge of local Cape Breton Island cultural events and outdoor activities
General information:
● Age 19+
● The applicant must be a Permanent Resident, Citizen, International Student or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
● Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
● Flexible schedule, often with split shift patterns.
● Staff rented housing may be available on site.
To Apply: Submit your cover letter, resume and references to [email protected]
Job Types: Full-time, Fixed term contract
Pay: $16.75-$17.50 per hour
Benefits:
Ability to commute/relocate:
- Englishtown, NS: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Customer service: 2 years (required)
- Front desk: 1 year (required)
Work Location: In person
