About the Role: Join the elite customer support team at Tenda Canada in Calgary. As one of Canada’s premier online and retail stores for hunting, shooting, and outdoor-related products, we pride ourselves on exceptional service. We are seeking a self-driven, detail-oriented Customer Service Representative to handle inquiries from across Canada. You will be the voice of our brand, solving problems, providing expert guidance, and ensuring our community of outdoor enthusiasts receives a professional and seamless experience.
Key Responsibilities:
- Omnichannel Support: Provide exceptional customer support by promptly and professionally responding to customer inquiries via phone and email.
- Issue Resolution: Troubleshoot and resolve order-related issues, tracking discrepancies, returns, and product inquiries with empathy and efficiency.
- Cross-Departmental Collaboration: Work closely with the Sales and Shipping departments to streamline order fulfillment and resolve customer requests.
- Data Accuracy: Maintain precise records of customer interactions, updates, and order adjustments within our internal systems.
Qualifications:
- Location: Must be residing in or able to reliably commute to Calgary, AB.
- Legal Status: Must have valid legal working status in Canada.
- Communication Mastery: Exceptional verbal and written English communication skills. Must possess outstanding grammar, professional phone etiquette, and fast, accurate typing skills.
- Problem-Solving: Critical thinking and analytical skills with a proven ability to resolve customer complaints gracefully.
- Adaptability: Ability to remain flexible, multitask, prioritize work self-directed, and learn in a fast-paced, high-volume environment.
- Tech-Savvy: Capable of quickly learning new software, ERP systems, and online CRM tools.
- Education: A college diploma or higher is highly preferred.
- Assets: Being a French speaker (Bilingual) or holding a valid PAL (Possession and Acquisition License) is a significant bonus but not mandatory.
Why Join Tenda Canada?
- Career Advancement: We are expanding nationally from our Calgary base! Clear paths for professional advancement into Customer Service Team Lead or Operations Management are open to high-performing employees.
- Industry Knowledge Learning: Ongoing learning opportunities regarding top-tier outdoor brands, specialized equipment, and Canadian regulations.
- Firearm Skills Training: Opportunities to participate in professional firearm handling and corporate range days.
- Company Events: Participate in exciting internal team events, outdoor activities, and community gatherings.
- Interprovincial Mobility: We offer unique flexibility! For qualified team members, options to permanently transfer/relocate to our Richmond Hill, ON location are available in the future based on your personal career planning.
- Perks: Generous employee discounts on premium hunting, camping, and outdoor gear.
Pay: $19.00-$23.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Profit sharing
Experience:
- Customer service: 2 years (required)
Work Location: In person
