Turn Good Salespeople into Great Ones.
Odenza Vacations is one of North America's leading travel companies, helping thousands of travelers create unforgettable experiences through partnerships with airlines, cruise lines, hotels, and resorts around the world.
We're not looking for a classroom instructor. We're looking for a proven sales professional who knows how to close, coach, and develop salespeople into top performers.
If you've personally succeeded in sales, built or developed successful sales teams, improved conversion rates, increased revenue, and enjoy helping others win, we want to hear from you.
About the Role
This position is responsible for improving the performance of our sales organization through coaching, training, accountability, and performance development.
You'll work directly with approximately 37+ travel consultants and sales professionals, helping them increase closing ratios, build confidence, improve customer conversations, and generate stronger sales results.
This is a hands-on role working directly with a high-volume phone-sales team. You will regularly listen to live and recorded sales calls, identify opportunities, provide direct feedback, and coach consultants on how to improve their performance.
This is not an HR, administrative, or classroom-training position.
What You'll Do
- Coach sales consultants through live and recorded sales calls
- Improve closing ratios, conversion rates, and revenue performance
- Identify individual skill gaps and create targeted improvement plans
- Conduct one-on-one coaching sessions and group training workshops
- Train consultants on objection handling, relationship building, consultative selling, and closing techniques
- Provide direct, actionable feedback based on real customer interactions
- Develop practical sales tools including scripts, role plays, coaching guides, and real-world scenarios
- Help onboard and accelerate new sales hires
- Partner with leadership to improve sales processes, performance, and KPIs
- Track coaching results and identify opportunities for continuous improvement
- Build a culture of accountability, confidence, and continuous development
- Help establish a consistent and repeatable sales coaching and development system
What Success Looks Like
Within your first 12 months, you will have helped:
- Increase overall sales conversion rates
- Improve consultant confidence and sales effectiveness
- Reduce new-hire ramp-up time
- Increase revenue per consultant
- Improve consistency in sales performance
- Establish a repeatable coaching and development system
- Create measurable improvements in sales performance through targeted coaching
Required Experience
- Minimum 5 years of direct sales experience
- Proven track record of personally closing business
- Hands-on experience coaching, mentoring, or training sales professionals
- Strong understanding of consultative selling, objection handling, customer conversations, and closing techniques
- Demonstrated ability to identify sales performance gaps and improve them through coaching
- Ability to demonstrate measurable improvements achieved through your coaching or sales development efforts
- Excellent communication and interpersonal skills
- Ability to motivate, challenge, and develop a high-performance sales team
- Comfortable listening to sales calls, providing direct feedback, and having performance-focused coaching conversations
Important: This role is not suited to candidates whose experience is limited to classroom instruction, HR, or general learning and development. You must have personally sold and closed business and have experience coaching or developing other salespeople.
Preferred Experience
- Travel industry experience
- Hospitality or tourism experience
- High-volume phone-sales or call-centre environment
- Inside sales leadership or coaching
- Experience coaching both remote and in-office sales teams
What We Offer
- $65,000 base salary + performance bonuses after 6 months, tied to sales growth, conversion improvements, and training outcomes
- Extended health benefits
- Company events
- On-site gym
- Leadership visibility and direct impact on company growth
- Opportunity to build and own the sales training function
- Fast-growing company with strong career advancement opportunities
Why This Role Is Different
Most companies hire managers to supervise people.
We're looking for someone who can transform sales performance.
You will have the opportunity to directly influence revenue, shape company culture, develop future sales leaders, build a strong sales coaching system, and make a measurable impact on the success of the organization.
If you've personally succeeded in sales and have the ability to help others achieve the same success, we'd like to meet you.
Work Location
In person
4664 Lougheed Hwy. #230
Burnaby, BC V5C 5T5, Canada
Pay: $65,000.00-$70,000.00 per year
Benefits:
- Company events
- Extended health care
- On-site gym
Application question(s):
- Where do you live, and how long would your commute be by transit or car? This is an in-person position, and our office is located at 4664 Lougheed Hwy. #230, Burnaby, BC V5C 5T5, Canada.
- If hired, when would you be available to start?
- (if applicable) What is your current status in Canada? If you are holding a work permit, please let us know its validity period.
- Briefly describe any experience coaching or training salespeople. (Please no AI-generated answers)
Work Location: In person
