Molisana Imports is one of Canada's leading importers and distributors of premium international food brands. We proudly partner with Canada's largest grocery, mass retail, and e-commerce customers. As our business continues to grow, we are looking for an experienced Accounts Receivable Deduction Specialist to join our Accounting team.
If you thrive in a fast-paced environment, enjoy problem-solving, and have experience managing retailer deductions and customer accounts, we'd love to hear from you.
Position Summary
The Accounts Receivable Deduction Specialist is responsible for managing customer deductions, chargebacks, short payments, and account reconciliations. This position works closely with Sales, Customer Service, Logistics, and Finance to investigate, validate, dispute, and resolve deductions while maintaining positive customer relationships and maximizing deduction recoveries.
Key Responsibilities
- Investigate, validate, and resolve customer deductions, chargebacks, short payments, and payment discrepancies.
- Manage customer deduction claims and ensure timely resolution.
- Submit disputes for unauthorized or invalid deductions and actively pursue recoveries.
- Work closely with Sales, Customer Service, Logistics, and Finance to obtain supporting documentation.
- Reconcile customer accounts and maintain accurate Accounts Receivable records.
- Monitor outstanding deductions and follow up to ensure timely resolution.
- Prepare reports on deduction aging, recoveries, and outstanding balances.
- Identify recurring deduction trends and recommend process improvements.
- Maintain detailed documentation of deduction activity for audit purposes.
- Assist with month-end Accounts Receivable reporting and other accounting duties as required.
Required Qualifications
- Minimum 5 years of Accounts Receivable Deduction experience in the food distribution or consumer packaged goods (CPG) industry.
- Mandatory hands-on experience managing Accounts Receivable deductions for major national grocery, mass retail, and e-commerce customer accounts.
- Strong knowledge of retailer chargebacks, promotional deductions, compliance fines, shortages, pricing claims, freight claims, and payment disputes.
- Proven ability to investigate, dispute, recover, and resolve customer deductions in a high-volume environment.
- Advanced Microsoft Excel skills.
- Experience with NetSuite or a similar ERP system is preferred.
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently while collaborating effectively with Sales, Customer Service, Logistics, and Finance.
Education
- Post-secondary education in Accounting, Finance, Business, or a related field is required.
Schedule
Work Location
- In person – North York, Ontario
Molisana Imports is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $60,000.00-$75,000.00 per year
Work Location: In person
