Location:
Burnaby, BC, CA Calgary, AB, CA Vancouver, BC, CA Edmonton, AB, CA
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Req ID: 55023
Jobs by Category: Technology Solutions
Job Function: Planning and Analysis
Status: Full Time
Schedule: Regular
Description
Our team and what we’ll accomplish together
Customer & Field Excellence (CFE), within Business Customer Experience (BCX), leads the national operations that support TELUS business customers across Canada. The team encompasses SMB Delivery, Resource Planning, Field Dispatch, Partner Service Mgmt and Frontline Technician expertise to ensure services are installed, maintained, and restored with speed, care, and accountability. Together, this team protects and grows our business.
In this role on the Customer & Field Excellence Strategy & Growth Team, you will serve as an operational and strategic lead driving organizational engagement, corporate recognition, and information governance. You'll be the driving force behind executive communications and culture initiatives for one of our Vice-presidents in Business Customer Experience (BCX). Your work will directly influence how our teams connect, collaborate, and deliver exceptional results for our customers.
You will lead the engagement strategy at a VP level, orchestrating leadership touchpoints and establishing rigorous communications governance for our frontline teams. Your work ensures that business strategy is seamlessly operationalized, measured, and connected across all tiers of the organization.
What You'll Do
Strategic Governance & Business Alignment
Strategic Communication Leadership: Support the development and execution of strategic internal communications helping to align communications strategies with business priorities and to effectively connect team members to organizational objectives. By crafting compelling multi-channel executive communications including team-wide announcements, memos, toolkits, speeches, social media and visual presentations, targeting a variety of audiences
Oversee Frontline Governance: Establish, monitor, and enforce communications governance frameworks for the frontline to optimize information flow, minimize noise, and protect operational capacity
Drive Strategic Alignment: Align business priorities with internal messaging, ensuring senior leadership's vision is accurately and effectively translated into organizational objectives
Lead Change Enablement: Design and oversee change management frameworks for major corporate transformations and organizational initiatives
Manage Executive Presence: Formulate and manage the VP’s professional social media strategy (e.g., LinkedIn) to position leadership at the forefront of industry and corporate trends
VP Engagement & Operational Coordination
Orchestrate Leadership Touchpoints: Direct the cadence, content strategy, and execution of high-level business forums, including all-team calls
Synthesize Executive Content: Oversee the strategic positioning of executive updates, advising senior leaders on risk mitigation and message timing for complex internal and external developments
Partner Cross-Functionally: Act as a central consultative partner to cross-functional teams, ensuring operational timelines, programs, and core business narratives are tightly synchronized
Culture & Recognition Performance
Drive Corporate Recognition: Champion formal corporate recognition programs to reinforce performance milestones and foster a high-achievement culture
Govern Engagement Frameworks: Direct annual organizational health and engagement plans, tracking metrics related to team wellness, belonging, and curiosity
Track Operational KPIs: Define, measure, and report on key performance indicators (KPIs) evaluating governance efficacy and message penetration
Qualifications
What You Bring
Essential qualities
Effective Communication Mastery: the ability to story tell, synthesize and represent VP level messaging throughout business engagements, both internally and externally with skilled persuasive writing, editing and presentation building. Experience leading internal communications in a large organization with keen attention to detail and commitment to high quality of work
Business Transformation Experience: 5+ years of experience in business consulting, operations enablement, corporate strategy, or high-level organizational change management
Governance Mindset: Proven ability to build, roll out, and maintain strict process governance and information-sharing rules within a large, matrixed organization
Executive Consultative Skills: Highly sophisticated relationship management skills with a track record of influencing, advising, and partnering directly with VP-level stakeholders
Master Coordinator: Exceptional program management capabilities, capable of synthesizing complex business strategies into structured, large-scale team touchpoints
Analytical Aptitude: Comfortable leveraging data, insights, and performance reporting to optimize business processes and engagement strategies
Tech Savvy: Expert proficiency in Google Workspace and Microsoft Office suite
Great to Have
Post-secondary degree in Communications, Marketing, Journalism, or Public Relations
Bilingual (English/French)
Experience in telecommunications or technology sector
Join us!
Interested in reimagining how things are done, playing a significant role in fostering a team’s culture and brand, and going beyond the expected to strengthen our team, communities and the planet?
Be part of a team where your creativity, passion, and strategic thinking will help shape the future of one of Canada's most respected companies. At TELUS, you'll have the opportunity to make a real impact while growing your career in an innovative, supportive environment.
Apply now to be part of our journey in making the future friendly for everyone.
#GrowWithTELUS #TELUSCareers #CommunicationsCareers
Salary Range: $86,000-$136,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
