CUSTOMER SUCCESS & INSIDE SALES REPRESENTATIVE – FASTENERS
Location: Brampton, Ontario
Job Type: Full-Time
Join the Team at MURO
For over 35 years, MURO has been a trusted North American supplier of innovative collated fastening systems and industrial fastening solutions. Our products help improve productivity and quality in industries including roofing, decking, docks, subfloors, modular and manufactured housing, trailer and RV manufacturing, pontoon boat production, pallet manufacturing, and many other industrial and construction applications.
At MURO, we're known for quality products, technical expertise, and exceptional customer service. We believe our success is built on strong relationships—with our customers and with our team. As we continue to grow, we're looking for a motivated, customer-focused professional to join us as our next Customer Success & Inside Sales Representative.
About the Role
This is much more than a customer service position.
As the primary point of contact for many of our customers across North America, you'll help contractors, distributors, manufacturers, and OEMs find the right fastening solutions for their applications. You'll provide exceptional service, prepare quotations, process orders, answer product questions, and work closely with our outside sales, purchasing, and warehouse teams to ensure customers receive the support they expect from MURO.
If you enjoy building relationships, solving problems, and helping customers succeed, this is an excellent opportunity to build a long-term career with an established and growing company.
Key Responsibilities
- Deliver outstanding customer service by phone and email.
- Process customer orders accurately and efficiently.
- Prepare quotations and follow up on sales opportunities.
- Recommend products and fastening solutions based on customer applications.
- Support our outside sales team with pricing, order management, and customer communication.
- Build long-term relationships with contractors, distributors, manufacturers, and OEM customers.
- Identify opportunities to introduce new products and grow existing accounts.
- Resolve customer concerns promptly and professionally.
- Coordinate with purchasing, warehouse, and shipping teams to ensure timely delivery.
- Continue learning about new products, fastening systems, and industry applications.
What We're Looking For
We're looking for someone who enjoys helping customers and has experience working with industrial or construction-related products.
Preferred Experience
Experience in inside sales, customer service, sales support, contractor sales, or account management within industrial distribution, construction materials, fastening systems, building products, or manufacturing is highly valued.
Experience with companies such as Fastenal, White Cap, Home Depot Pro Desk, Brafasco, Würth, Graybar, EMCO, Guillevin, or similar industrial or construction supply distributors would be considered a strong asset.
We also welcome candidates with experience in roofing, framing, decking, modular construction, trailer manufacturing, RV manufacturing, marine, or other industrial manufacturing environments.
If you've worked in construction, manufacturing, building materials, or industrial distribution and enjoy helping customers find the right solution, we'd love to hear from you. Product knowledge, a strong work ethic, and a customer-first attitude are just as important as previous sales experience.
Qualifications
- Minimum 3 years of customer service, inside sales, or sales support experience.
- Experience with industrial, construction, or fastening products is preferred.
- Strong communication and relationship-building skills.
- Excellent organizational and time-management abilities.
- Comfortable using Microsoft Office
- Strong attention to detail and the ability to manage multiple priorities.
- Positive attitude, initiative, and willingness to learn.
- Ability to work collaboratively in a fast-paced team environment.
Why Join MURO?
At MURO, you'll join a company with a strong reputation, loyal customers, and a collaborative team culture. We believe in empowering our employees, encouraging new ideas, and providing opportunities for professional growth.
We offer:
- Competitive compensation.
- Comprehensive health and dental benefits.
- Paid vacation.
- Retirement savings program
- Supportive, team-oriented work environment.
- Opportunities for career advancement within a growing company.
Who Thrives at MURO?
Our most successful team members are:
- Naturally curious and enjoy learning.
- Excellent communicators who genuinely enjoy helping customers.
- Organized, dependable, and detail-oriented.
- Comfortable working with technical or industrial products.
- Team players who are always willing to support others.
- Proactive problem-solvers who look for ways to improve the customer experience.
If you're looking for a career where you can build relationships, develop your knowledge of industrial products, and make a meaningful contribution to a growing Canadian company, we'd love to hear from you.
Apply today and become part of the MURO team.
Pay: $55,000.00-$62,000.00 per year
Benefits:
- Casual dress
- On-site parking
- RRSP match
Application question(s):
- are you able to travle outside of canada?
Experience:
- Customer service: 3 years (required)
Language:
Location:
- Brampton, ON L6T 3T4 (preferred)
Work Location: In person
