- Call Taker/Dispatcher 35 to 40 hours a week and on call
- Responsibilities:
- THIS WILL BE SHIFT WORK DAYS AFTERNOONS WEEKENDS
- Answering phones, emails & various digital dispatching integrations
- Working directly with customers to book a variety of services
- Working directly with drivers in all locations, giving call information and problem solving
- Operate walk-up window to process payments and impound lot incoming and outgoing.
- Maintaining professional customer service with team members, partners & customers
- Audit prices on calls and take payments for drivers
- Actively assess calls and urgency and update information accordingly
- Dispatch calls to drivers
Requirements:
- Vehicle knowledge an asset.
- Must have exceptional computer & typing skills
- Able to work effectively under sudden stressful situations
- Have excellent communication skills dealing with customers, drivers, co-workers, team members and management.
- Able to work without supervision.
- Able to work cooperatively within a team environment
- Strong Multitasker and Positive Attitude
- Strong Organizing Skills
- Experience in towing industry is a strong asset
- Able to deal with the RCMP and Roadside assistance companies
- Dispatch calls to drivers
Summary
As a Call Taker/Dispatcher, you will be essential in managing incoming calls and coordinating responses efficiently. This role requires strong communication skills and proficient typing abilities to accurately document information. You will utilize your computer skills to access and update systems in real-time, ensuring timely dispatch of services. Your ability to remain calm under pressure and effectively prioritize tasks will be crucial in providing excellent service. Join our team to contribute to a responsive and organized operation that prioritizes customer satisfaction and safety.
Pay: $21.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Experience:
- dispatching: 1 year (required)
Work Location: In person
