The Organization:
We are a provider of high-quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.
Our areas of expertise include Nuclear Cardiology, Nuclear Medicine, Cardiology Testing, MRI, PET and Specialist services.
Our Mission: To set new standards in the delivery of comprehensive, efficient and cost-effective health care services with a commitment to high quality patient care.
We can offer you a great environment with an outstanding team and the opportunity for learning and growth.
For more information, please go to www.kmhlabs.com
The Role:
Are you a compassionate and patient-focused Registered Practical Nurse with clinical coordination experience and excellent written and verbal communication skills?
KMH Cardiology Centers Inc. is growing, and we are recruiting for a Registered Practical Nurse (RPN)/Patient Care Coordinator for our busy specialist physician practices in Toronto and Scarborough.
The successful candidate will be part of a multi-disciplinary team whose goal is to support physicians, facilitate high-quality patient care outcomes, and coordinate clinical operations in a dynamic cardiology environment.
The Accountabilities:
The key accountabilities of this role are:
Care Coordination & Physician Support
- Coordinates in-clinic operations to support physicians.
- Manages physician orders and task workflow in a timely manner in accordance with established Key Performance Indicators (KPIs).
- Liaises with external facilities and service providers to coordinate patient referrals and ensure timely continuity of care.
- Serves as a liaison between members of the multidisciplinary team and external service providers to support high-quality patient care and optimal patient outcomes.
Patient Care & Communication
- Provides guidance, support, education, and advice to patients.
- Responds to patient enquiries regarding clinical care
- Informs and educates patients about tests and procedures as requested by the physician.
- Processes prescription renewal requests as directed by the physician, in collaboration with administrative staff
Documentation & Workflow Management
- Updates patient records and clinical documentation with clarity, accuracy, and completeness.
- Utilizes Tableau reports to manage daily workflow and prioritize activities.
- Meets established departmental and individual Key Performance Indicators (KPIs).
Collaboration & Teamwork
- Collaborates with cross-functional teams and other KMH staff to support exceptional patient care.
- Fosters a collegial, respectful, and collaborative clinic environment.
Required skills and experience:
· Current registration in good standing with the College of Nurses of Ontario (CNO) as a Registered Practical Nurse (RPN)
· Minimum 1 year of nursing experience, preferably in a cardiology, specialist, or clinic setting
· Liability insurance coverage
· Experience in patient care coordination and clinical workflow management
· Proven ability to work proficiently in a busy, fast-paced specialist clinic environment
· Strong knowledge of medical terminology, with cardiology knowledge considered an asset
· Experience with electronic medical record (EMR) systems
· Proficiency and comfort with technology including MS Office
· Excellent verbal and written communication skills
· Good telephone etiquette and patient interaction skills
· Strong conflict resolution and problem-solving skills
· Self-directed, detail oriented with an ability to multitask, establish priorities and achieve objectives with minimal supervision
· Able to deal with sensitive information with a high degree of diplomacy and confidentiality
· BLS certification
· Team orientation with a collaborative approach to patient care
· The ability to provide coverage at KMH Toronto and KMH Scarborough
Our team is passionate about healthcare and includes clinical, clinical administration and business roles with an entrepreneurial approach. The RPN/Patient Care Coordinator team takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH.
This is a full-time role for 5 days/37.5 hours per week scheduled as below:
Monday–Friday 8.00 am-4.00 pm
Saturdays are required on rotation with the team.
This position reports to the Manager, PCC and Clinical Support.
We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.
Please submit your current resume and cover letter to apply for this position.
Follow us on https://ca.linkedin.com/company/kmhcardiologycentres
Thank you for your application. Background check and immunizations required. Only candidates selected for an initial virtual or telephone interview will be contacted. No agencies please.
Pay: From $30.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Application question(s):
- Do you have clinic experience?
- Do you have cardiology or imaging practise experience?
- Can you meet the location requirements for the role?
Licence/Certification:
Work Location: In person
