Company Overview
Spot On Beauty by Natali is a leader in beauty fulfillment, dedicated to supporting major beauty brands across Canada from our locations in the Greater Toronto Area (Aurora and North York). Our mission is to deliver exceptional service and innovative solutions that enhance our clients' success while maintaining our core values of quality and integrity.
Summary
Customer Care Representative - Not another job, it's time for a career at Spot on Beauty by Natali. We are currently seeking a highly motivated Customer Care Associate with in-depth knowledge of Esthetics to join our sales team. This role involves selling thousands of beauty supplies to professional estheticians. You are a quick learner, love to teach and educate customers and have the aptitude to solve complex problems.
Responsibilities
- Customer Service duties taking orders Online/Phone/Email/Chatbox etc
- Suggest, advise, upsell and cross-sell esthetic/spa products
- Educate and train estheticians on new products and brands through presentations, demos and classes (in person and virtually).
- Attend, participate and/or lead workshops, demos, events, presentations and tradeshows.
- Track requests for new products and brands.
- Identify and maintain continuous in-depth knowledge of beauty products, treatments and trends including new equipment and technology.
- Implement and maintain frequent communication between sales, marketing, purchasing, and operations groups.
- Outreach to prospective clients and segments.
- Contribute to continuous improvement initiatives by providing feedback based on customer interactions.
Qualifications
- 5+ years of experience with esthetics, beauty supplies and sales.
- Hunter mentallity with a strong sense of urgency
- Outgoing people person with a high level of attention to quality customer service.
- Motivated self-starter and quick study.
- Excellent attention to accuracy and detail.
- Fluent English
- Bilingual abilities are advantageous
Call-To-Action - Not another job, it's time for a career at Spot on Beauty by Natali. If you are passionate about the beauty industry and want to be part of an high energy team, we invite you to bring your talents to Spot On Beauty by Natali — where you will be rewarded and acknowledged for your contributions towards delivering exceptional experiences to beauty professionals country-wide!
Pay: $20.00-$23.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Work Location: In person
