Job description
Exceptional customer service drives our company's success. Do you have coordination or scheduling experience? Do you love solving problems and helping people? Do you like challenges and a fast-paced environment? If yes, we want to meet you!
We are an independent, fast-growing, dynamic home care company that delivers outstanding care to our clients . Our ideal new team member is eager to embrace challenges and deliver outstanding customer service. You love people and are very organized.
If you think you're our ideal candidate, then send your resume a with a personalized cover letter telling us why.
ABOUT YOU:
- You love to learn and grow.
- You're all about the team.
- You’re willing to work some irregular hours when needed.
- You have a deep sense of responsibility and accountability
- Thrive in a fast paced environment with multiple responsibilities
- You have a “whatever it takes” attitude and driven to over-deliver on the service you provide
- Experience in coordinating care or scheduling is an advantage
- Growth mindset, flexible, people person
ABOUT THE ROLE:
The client service coordinator is the central point of contact for clients, care providers, and referral sources. Your focus will be to ensure a positive client experience in every way including by effectively scheduling direct care providers in the community to meet the requirements of client care. The position requires a compassionate and caring individual who is skilled at problem-solving and has strong communication skills. You thrive with the pressures of exceptional service delivery and scheduling responsibilities.
Position Includes (and not limited to):
- Relationships: get to know, understand and develop a strong working relationship with caregivers, clients, the team and all stakeholders.
- Standards: Promote consistency and management of caregiver's assignments and coordination of services in three cities.
- Excellence: Monitor and ensure high standards in care delivery
- Communication: create and maintain accurate documentation using scheduling platforms and communication channels .
- Growth: Be open to cross training and learning different aspects of the business.
- Flexibility: Participate in rotating on-call to deliver outstanding care.
Assurance Home Care welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Full-time
Pay: $40,000.00-$50,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Application question(s):
- Part of this role is to have availability and work 1-2 Saturdays a month, are you able to work this requirement? (Yes, I can work Saturdays, / No, I cannot work Saturdays)
- Have you worked in a home care/health care setting?
- Do you have experience with scheduling patient care?
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 3 years (required)
- Coordination: 3 years (preferred)
Language:
Work Location: Hybrid remote in Calgary, AB T2P 0L4
