Our company:
At Rolls Right Industries Ltd. we believe in providing premier transportation solutions that excite our customers. With our relentless passion for improvement, we foster a culture of effective associates who are committed to providing on time deliveries and the highest level of customer satisfaction.
Position Summary:
We are looking for an enthusiastic Dispatcher whose main objective is to achieve success of smooth operations for maximum efficiency and takes initiative when working towards treating our customers first-class.
Requirements for this Position:
- Minimum of 1 Year of Canadian Work Experience in an Office Environment
- Knowledge in Canadian Supply Chain/Logistics an asset
- Exceptional follow up skills and follow-through skills
- Strong organizational and time management skills
- Ability to work in a dynamic and fast paced environment
- Great problem-solving skills
- Professional, courteous, polite, with excellent telephone manners
- Knowledge of Adobe, Microsoft Outlook, Excel & Word
- Great Computer Navigation Skills
- Fluency in verbal and written English
- Great Typing Skills – 45 w/m
Responsibilities & Duties:
- Maintain tracking and data logging to ensure effective work between team members and departments
- Offer customer and seller support as it relates to shipping, and interface with order support teams, tracking information, shipment status inquiries and exception follow-up
- Act as a primary customer contact and prepares new work orders
- Keeping customers informed of the progress of existing jobs
- Identify any scheduling or resource issues and consult with customers accordingly
- Assist with upload of completion paperwork per timeline required
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
Job Types: Permanent, Full-time
Pay: $21.00-$24.00 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
Ability to commute/relocate:
- Coquitlam, BC V3K 6A8: reliably commute or plan to relocate before starting work (preferred)
Experience:
- dispatching: 1 year (preferred)
Work Location: In person
