Job Summary
We are seeking a dedicated Order Fulfillment & Customer Service Associate to join our dynamic team. This role is essential in ensuring accurate order processing, efficient customer support, and seamless communication across our operations. The ideal candidate will possess strong communication skills, attention to detail, and the ability to handle multiple tasks effectively. Fluency in English (written and verbal) is required.
Order Fulfillment
- Pick, pack, and check orders with a high degree of accuracy
- Follow established order procedures from start to finish
- Synchronize and update orders in the computer system
- Prepare and print shipping labels (FedEx, UPS, Canada Post)
- Organize orders, prebookings, and related paperwork
Customer & Courier Communication
- Answer incoming phone calls professionally
- Respond to customer emails with clear, accurate information
- Resolve shipping issues and discrepancies with couriers and clients
- Reach out to new and potential clients
Warehouse Support
- Restock and replenish shelves from incoming boxes
Core Skills & Attributes
- Excellent written and spoken English
- Strong attention to detail and high level of accuracy
- Ability to follow verbal and written instructions
- Good judgment and common-sense problem-solving
- Clear, effective communication with team members and clients
Pay: From $19.00 per hour
Work Location: In person
