About Us
SF / KEX, well-established domestically, continues to be a leading provider in the express delivery and logistics industry. We value our employees, customers, business partners, and the communities we serve. At KEX Group, we believe our people are the foundation of our success and are committed to providing opportunities for professional growth and career development.
We are currently seeking a hands-on Warehouse & Fulfillment Supervisor to support the daily operations of our warehouse and fulfillment center. This role is responsible for overseeing inbound receiving, inventory control, order fulfillment, value-added services, outbound shipping, and daily warehouse operations while ensuring operational efficiency, inventory accuracy, and excellent customer service.
Responsibilities
- Supervise the daily operations of the warehouse, including receiving, put-away, storage, inventory control, picking, packing, value-added services, and shipping.
- Manage e-commerce, marketplace fulfillment, and dropshipping operations to ensure timely and accurate order processing.
- Coordinate inbound and outbound shipments, including container unloading, pallet handling, carrier coordination, and transportation scheduling.
- Maintain accurate inventory through cycle counts, inventory audits, reconciliation, and Warehouse Management System (WMS) transactions.
- Monitor operational KPIs, including order accuracy, inventory accuracy, fulfillment speed, on-time shipping, productivity, and labor utilization.
- Lead, train, coach, and support a team of warehouse associates and temporary staff to achieve operational, productivity, and service goals.
- Prepare daily work schedules and allocate labor resources based on operational requirements.
- Ensure compliance with warehouse safety policies, standard operating procedures, and company regulations.
- Operate and oversee the safe use of forklifts, pallet jacks, and other warehouse material handling equipment.
- Coordinate value-added services, including labeling, relabeling, repackaging, kitting, inspection, and customer-specific fulfillment requirements.
- Support new customer onboarding, warehouse implementation projects, and process improvements to enhance operational efficiency and service quality.
- Work closely with customer service, transportation, sales, and operations teams to resolve fulfillment, shipping, and inventory-related issues.
- Prepare operational reports and support continuous improvement initiatives.
Qualifications
- College diploma or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
- Minimum 2–3 years of experience in warehouse, fulfillment, or logistics operations, with previous supervisory or team lead experience preferred.
- Experience in e-commerce fulfillment, 3PL warehousing, distribution center operations, parcel delivery, or cross-border logistics is considered an asset.
- Strong leadership, communication, problem-solving, and organizational skills.
- Experience using Warehouse Management Systems (WMS), inventory management systems, Microsoft Excel, and Microsoft Office Suite.
- Valid forklift certification is considered an asset, or the ability to obtain certification upon hire.
- Experience operating forklifts, pallet jacks, and other warehouse material handling equipment.
- English communication skills are required, and Mandarin is considered an asset due to customer and operational needs.
- Ability to work in a fast-paced warehouse environment and occasionally lift up to 30 lbs (14 kg) when required.
Why Join Us
Competitive compensation package.
Opportunities for career growth and professional development.
Supportive and collaborative team environment.
Be part of a growing logistics and fulfillment organization with opportunities to contribute to new business initiatives and operational expansion.
Pay: From $60,000.00 per year
Benefits:
- Casual dress
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
Language:
Licence/Certification:
- Forklift Licence (preferred)
Work Location: In person
