Our mission is to innovate the most sustainable and complete building envelope solutions in the Canadian market, with our trusted employees, customers and communities guiding all that we do. Investing in our people. Innovating our product selection. Sustaining the world that sustains us. We prioritize the potential for success that’s all around us.
Position Summary:
The QN Coordinator reports directly to the Customer Service Manager and will be the principal point of contact in for all issues pertaining to external quality. The QN Coordinator will have a direct impact on how our customers view Vicwest when there is an issue in the field.
The QN Coordinator would also work closely with Customer Service and Sales to ensure QN are handled efficiently and effectively.
The position would demand someone of strong organizational and interactive skills and able to deal with customer demands effectively.
Key Accountabilities:
1. Quality System Coordination – Coordinates quality management processes and documentation to support compliance with organizational standards, regulatory requirements, and continuous improvement initiatives.
2. Data Monitoring and Reporting – Collects, analyzes, and reports quality performance metrics, trends, and outcomes to support informed decision-making and quality improvement efforts.
3. Stakeholder Collaboration and Support – Works with internal teams and external partners to facilitate quality initiatives, provide guidance on quality processes, and promote consistency across the quality network.
Major Responsibilities
- Create all QNs for East and Maritime regions and see them through to completion
- Understand and investigate product, customer, or any other type of issue that would lead to a credit or return issued through a QN
- Communicate with customer regarding their claim and make follow up on a regular basis
- Collect evidence and documentation for specific problem jobs (photo, site reports, etc.) and store in within QNs
- Receive, analyze and propose resolutions in regards of customer complaints, problems and warranties request.
- Provide letters regarding problems when necessary.
- Escalation to manager for resolution or approval of significant issues or cost claims
- Create reports and investigate poor quality trends emerging from QN data
- Assist credit department on credit issues.
Qualifications & Education
- College diploma or significant experience in a customer service role
- 1-3 years Inside Sales Coordination experience
- Fully versed with SAP and QN processes
- Strong Vicwest product knowledge
- Bilingual in English and French
- Excellent customer service skills coupled with conflict resolution experience
Competencies required
- Efficient and quick decision-making skills
- Strong personality and an assertive, inquisitive nature, able to handle multiple high-pressure tasks all at
- Strong organisational and interactive skills and able to deal with customer demands effectively.
- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
- Ability to effectively manage multiple priorities and demands in a fast paced, time-sensitive environment while maintaining collaborative relationships with colleagues and clients. once.
How do we win? We win when we care. Care for our people. Care for our products. Care for our planet. Because when we can count on each other, we can count our collaborations as victories.
Vicwest welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Cotisation égale au RÉER
- Programme d'Aide aux Employés
- Stationnement sur place
Work Location: In person
