Customer Service & Inside Sales Representative
About Advantage Restaurant Supply & Service
Founded in 2000, Advantage Restaurant Supply and Service © 2013 has grown rapidly due to its dedication to service, value, and customer satisfaction. Today, Advantage stands as Niagara’s largest kitchen equipment supplier, completing projects across Ontario and the U.S.
Job Summary
The Customer Service & Inside Sales Representative plays a vital role in driving sales and supporting customers. This position includes preparing accurate quotes, handling customer inquiries, coordinating product information, assisting walk-in and phone customers, and ensuring an exceptional customer experience.
The role requires strong decision-making skills, professionalism when interacting with a diverse range of customers, and a high level of maturity and sound judgment. The ideal candidate is inquisitive, detail-oriented, communicates clearly, and can research and understand product details and technical information confidently. A valid G licence and the ability to travel to customer meetings as needed are required.
Duties & Responsibilities
- Prepare detailed and accurate quotes for customers in a timely manner
- Handle inbound customer inquiries by phone, email, and in-person, ensuring a positive experience
- Support sales efforts by identifying potential opportunities and assisting with lead development
- Maintain strong and professional customer relationships, including confidently navigating complex or sensitive customer interactions
- Research product specifications, equipment details, and industry information to support informed customer discussions
- Assist walk-in customers in the showroom and provide knowledgeable product guidance
- Collaborate closely with internal departments (service, warehouse, purchasing) to ensure smooth order fulfillment
- Review sales data and customer feedback to support decision-making and recommend improvements
- Participate in client meetings and site visits as needed
- Provide updates to senior leadership on sales activity, customer needs, and opportunities
Skills & Qualifications
- Minimum 2–3 years of experience in customer service, inside sales, or a related field; previous sales experience is considered an asset.
- Strong decision-making and problem-solving skills, with the ability to resolve customer concerns professionally and effectively.
- Ability to prepare accurate quotes and quickly understand technical product information.
- Strong computer skills, including proficiency with CRM systems, quoting tools, Microsoft Office, and standard business applications such as email.
- Excellent verbal communication skills in English, with the ability to interact professionally and confidently with customers, vendors, and team members, including in sensitive or high-pressure situations.
- Demonstrated maturity, sound judgment, and a confident, professional presence.
- Outgoing, approachable, and customer-focused, with excellent interpersonal and relationship-building skills.
- Inquisitive and self-motivated, with the ability to research, learn, and apply complex product knowledge independently.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Valid G driver's licence and willingness to travel for customer meetings when required
Reports to: The Director of Client Care
Artificial Intelligence (AI) Disclosure
In accordance with Ontario legislation, we may use artificial intelligence (AI) tools to assist in screening, reviewing, and assessing applications during the recruitment process. All hiring decisions are ultimately reviewed and made by human decision-makers.
Pay: $40,000.00-$45,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Application question(s):
- Are you comfortable being hands-on and customer-facing on a daily basis?
- Describe how you take ownership of your work and ensure it is done well from start to finish.
- Explain your process for preparing accurate quotes and ensuring all details are correct.
- Imagine a customer walks into the showroom with no clear idea of what they need. How would you approach the situation and help them find the right solution?
Experience:
- Customer service: 3 years (required)
- Quoting : 2 years (required)
- CRM software: 2 years (required)
Licence/Certification:
- Class G Licence (required)
Willingness to travel:
Work Location: In person
