Who we are?
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
Richelieu Hardware is looking for a Customer Service Agent - Retail for the Trans-World Distributing (Div. of Richelieu Hardware Canada), Dartmouth, NS
More specifically, the main responsibilities of the position are to:
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Service and sell products to walk-in contractors and retail customers
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Priority is to be at the counter to serve the needs of the customer and to ensure the counter is adequately staffed from open until close.
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Develop and maintain positive relationships with customers and ensure that their needs are met, and their concerns are addressed.
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Ensure accuracy of sales transactions
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Assist customers with product selection
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Ensure that the sales counter area and showroom are clean, organized, and stocked with products.
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Participate in product training sessions.
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Maintain a safe and healthy work environment for all employees and customers.
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Assist other counter staff during scheduled breaks and lunch periods.
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Assist with sales order picking.
Requirements :
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High school diploma or equivalent.
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Experience in industrial/retail sales.
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Proficient in computers (Will train on Transworld specific systems)
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Knowledge of industrial fasteners and hardware preferred.
The ideal candidate is a person who…
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Ensure counter staff has your support, this means being always visible for customer service.
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At month end all running slips are to be collected, reviewed for accuracy, and forwarded to the Senior Sales Coordinator for invoicing.
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Assist with daily order picking
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Ensure inventory levels are adequately maintained in the showroom.
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Ensure all pickup orders created for the day are processed by days end. Using additional assistance from other counter staff when available.
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When necessary, provide order picking assistance to the warehouse staff.
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Assist with general warehouse duties; shipping, receiving, stock placement, cycle counting, shelf maintenance.
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Assist the inside sales team with the phones only when required. They will provide the training.
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A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
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A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
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Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
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Competitive compensation: We offer competitive base compensation based on the market.
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Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
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Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
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Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
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Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your
We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
