Job Summary
We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience. This role involves handling inquiries, processing data entry, and assisting with sales efforts in a fast-paced environment. Bilingual skills in English and Spanish are highly valued to effectively communicate with diverse clientele. The CSR will play a vital role in maintaining customer satisfaction and fostering long-term relationships.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills
- Assist customers with account information, product details, and troubleshooting issues
- Perform accurate data entry to update customer records and transaction details
- Identify opportunities for upselling additional products or services to enhance customer experience
- Analyze customer feedback and interactions to identify trends and improve service quality
- Support sales initiatives by promoting relevant products or services through effective communication and upselling techniques
- Maintain detailed documentation of customer interactions and transactions for record-keeping purposes
- Collaborate with team members to resolve complex issues and ensure customer satisfaction
Skills
- Strong communication, with the ability to convey information clearly and professionally
- Proficiency in data entry with attention to detail to ensure accuracy of customer records, experience with Service Titan a huge asset.
- Excellent analysis skills to interpret customer needs and identify sales opportunities
- Experience in sales, including upselling techniques, to promote products or services effectively
- Multilingual capabilities are a plus for engaging a diverse customer base
- Demonstrated ability to handle multiple tasks efficiently while maintaining a positive attitude
- Knowledge of phone etiquette and customer service best practices
- Ability to work well within a team environment and adapt quickly to changing priorities
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Do you have experience with Service Titan?
- Do you have any admin experience in HVAC
Experience:
Work Location: In person
