About Smithers Community Services Association
For more than 50 years, Smithers Community Services Association (SCSA) has served the Bulkley Valley and surrounding communities. While we are proud of our history, what truly defines us is our commitment to continuous improvement, innovation, and responding to the evolving needs of our community.
SCSA is a dynamic non-profit organization with an annual operating budget of approximately $5 million and a team of more than 60 employees. Through a diverse range of programs—including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy—we work to create positive and lasting change.
Our work is guided by a commitment to being client-centered, accessible, inclusive, trauma-informed, and accountable. We value equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. Most importantly, we believe every individual deserves dignity, respect, and the opportunity to thrive.
If you are passionate about making a meaningful difference and share our values, we invite you to join our team and help build a stronger, more inclusive community
PROGRAM: Goodacre Place Supportive Housing
POSITION: Harm Reduction and Indigenous Wellness Coordinator
JOB TYPE: Regular Part-Time or Full-Time
JOB POSTING #: JP-028-2026
WORK HOURS AND SCHEDULE: Shifts are typically 8 hours per day and 24-40 hours per week.
DATE POSTED: June 27, 2026
CLOSING DATE: Until the position is filled. *We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended.
START DATE: As soon as possible.
SALARY RANGE: $62,400-$68,640 (Compensations are prorated based on your regularly scheduled weekly hours, with full-time equivalent based on a 40-hour workweek)
NO: OF POSITIONS: 02
PROGRAM SUMMARY:
Goodacre Place Supportive Housing is a 22-unit supportive housing program with a 12-bed emergency shelter that provides both long-term housing and short-term emergency accommodation for individuals experiencing or at risk of homelessness.
SCSA has a long history of supporting people experiencing housing instability. Building on our previous shelter operations at Broadway Place, our team is passionate about helping participants and guests find stability, safety, and belonging. Through our partnership with BC Housing, we provide shelter, housing support, meals, hygiene services, life skills development, case planning, and connections to community resources. Our goal is to help individuals move toward greater independence while feeling respected, supported, and at home.
Goodacre Place works closely with community partners, healthcare providers, Indigenous organizations, and social service agencies to ensure participants have access to the supports they need to thrive.
POSITION SUMMARY:
Reporting to the Site Manager, the Harm Reduction & Indigenous Wellness Coordinator leads the delivery and coordination of harm reduction services for participants with complex substance use, concurrent mental health challenges, and other significant barriers across the Goodacre Place Supportive Housing Program and the HEART/HEARTH Shelter Program.
Working closely with the Supportive Housing & Shelter Supervisor, frontline staff, healthcare providers, Indigenous organizations, and community partners, the Coordinator provides intensive participant engagement, harm reduction case management, overdose prevention, crisis intervention, and coordinated care planning. The position supports participants in reducing the harms associated with substance use while promoting health, safety, housing stability, and improved quality of life.
The coordinator serves as the organization's subject matter expert in harm reduction and overdose prevention while promoting trauma-informed, culturally safe, participant-centred, and Housing First practices throughout the program.
REPORTING RELATIONSHIPS:
- Reports To: Site Manager, Goodacre Place
- Direct Reports: None
RESPONSIBILITIES:
1. Harm Reduction Leadership
- Lead and coordinate harm reduction services across the supportive housing and shelter programs.
- Promote evidence-informed harm reduction practices that reduce overdose risk and support participant health, safety, dignity, and housing stability.
- Develop and implement individualized harm reduction plans for participants experiencing significant substance use and repeated overdoses.
- Monitor emerging drug trends, overdose patterns, and best practices, recommending service improvements to management.
- Support the development and implementation of harm reduction policies, procedures, and program standards.
2. Intensive Case Management
- Provide intensive case management for participants experiencing severe substance use, concurrent mental health concerns, chronic homelessness, and other complex barriers.
- Complete comprehensive participant assessments and collaboratively develop individualized service plans based on participant goals.
- Coordinate access to detoxification, treatment programs, opioid agonist therapy (OAT), primary care, mental health services, housing, income assistance, and community supports.
- Advocate for participants while assisting them in navigating complex health and social service systems.
- Monitor participant progress, regularly review service plans, and adjust interventions as participant needs change.
3. Participant Engagement & Crisis Intervention
- Establish respectful, trusting relationships using trauma-informed, culturally safe, strengths-based, and participant-centred approaches.
- Conduct proactive participant outreach and regular wellness checks.
- Provide crisis intervention, motivational interviewing, de-escalation, and emotional support during periods of crisis.
- Support participants through relapse, recovery, and ongoing engagement without judgment while encouraging safer choices and reducing barriers to care.
4. Overdose Prevention & Harm Reduction Operations
- Coordinate overdose prevention initiatives and ensure organizational readiness for overdose response.
- Maintain inventories of naloxone kits, safer use supplies, biohazard equipment, and other harm reduction resources.
- Respond to overdoses and other medical emergencies according to organizational policies and established clinical protocols.
- Monitor overdose incidents and contribute to organizational quality improvement initiatives.
5. Indigenous Cultural Safety
- Integrate Indigenous cultural safety and trauma-informed practice into harm reduction and participant support.
- Support Indigenous participants in accessing Elders, Knowledge Keepers, cultural supports, traditional healing, and Indigenous community services when requested by participants.
- Build collaborative relationships with local First Nations, Indigenous health providers, and Indigenous organizations to improve participant access to culturally appropriate services.
- Promote staff awareness of Indigenous cultural safety, reconciliation, and the impacts of colonization and intergenerational trauma as they relate to substance use and homelessness.
6. Staff Support & Community Collaboration
- Provide coaching and consultation to staff regarding harm reduction practices, overdose prevention, participant engagement, and complex substance use.
- Participate in case conferences, multidisciplinary meetings, and coordinated care planning.
- Build collaborative relationships with healthcare providers, hospitals, outreach teams, Indigenous organizations, public health, RCMP, BC Housing, and community partners.
- Maintain accurate case notes, incident reports, statistics, and documentation in accordance with organizational policies and BC Housing requirements.
- Assist with program reporting, quality improvement initiatives, and outcome measurement.
- Perform other related duties as assigned.
QUALIFICATIONS:
- Diploma or degree in Social Work, Human Services, Mental Health & Addictions, Community Support, Nursing, Indigenous Studies, or a related discipline; or an equivalent combination of education, training, and experience.
- Minimum three years of experience working with individuals experiencing substance use disorders, concurrent mental health challenges, homelessness, or supportive housing.
- Demonstrated experience providing intensive case management and coordinating complex participant care.
- Strong knowledge of harm reduction, overdose prevention, Housing First, trauma-informed practice, recovery-oriented systems of care, and motivational interviewing.
- Knowledge of Indigenous cultural safety, the impacts of colonization and intergenerational trauma, and culturally responsive service delivery.
- Current First Aid/CPR certification.
- Current Naloxone Administration certification.
- Non-Violent Crisis Intervention (NVCI) or equivalent certification is required or willing to obtain.
SKILLS AND ABILITIES:
1. Leadership & Self-Management
- Ability to remain calm, professional, and emotionally regulated when responding to overdoses, behavioural crises, and high-risk participant situations.
- Strong decision-making, problem-solving, and organizational skills with the ability to manage competing priorities.
- Demonstrated initiative, resilience, and sound professional judgment.
2. Harm Reduction & Case Management
- Extensive knowledge of harm reduction philosophy, overdose prevention, addiction, concurrent disorders, Housing First, and trauma-informed practice.
- Strong assessment, case planning, motivational interviewing, crisis intervention, and participant engagement skills.
- Ability to coordinate complex service plans and effectively navigate health, housing, and social service systems.
3. Communication & Relationship Building
- Excellent communication, collaboration, and conflict resolution skills.
- Ability to establish trusting relationships with participants, staff, healthcare professionals, Indigenous communities, and community partners.
- Ability to advocate effectively on behalf of participants while maintaining professional boundaries.
4. Indigenous Cultural Safety
- Understanding of Indigenous cultural safety, cultural humility, reconciliation, and the impacts of historical and intergenerational trauma.
- Ability to respectfully support Indigenous participants and collaborate with Indigenous organizations, Elders, and Knowledge Keepers.
5. Documentation & Administration
- Strong organizational and documentation skills with the ability to maintain accurate case notes, reports, incident documentation, and participant records.
- Proficiency in Microsoft Office Suite and electronic case management systems.
- Ability to maintain confidentiality and exercise discretion when handling sensitive information.
6. Adaptability & Professionalism
- Ability to work effectively within a multidisciplinary team in a fast-paced supportive housing and shelter environment.
- Demonstrated commitment to participant-centred, recovery-oriented, and culturally safe service delivery.
- Flexible and adaptable in responding to changing participant and program needs.
ADDITIONAL REQUIREMENTS:
- Must be legally authorized to work in Canada
- Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
- Undergo a Criminal Record Check
- Possess a valid Class 5 Driver’s License.
BENEFITS:
- Comprehensive Extended Health Care, including vision, dental, and counselling services (up to $1,500 coverage).
- Life Insurance and Long-Term Disability coverage.
- Registered Retirement Savings Plan (RRSP) available after 1 year of service.
- Personal days and paid vacation entitlement.
The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit. Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.
REVISED DATE: June 2026
ID: JD-2026-010
