**PLEASE APPLY TO THIS POSITION USING LINK AT THE BOTTOM OF POSTING. Applicants who do not apply via this link will not be considered**
At Crosslink Technology Inc., we deliver innovative thermoset solutions which make a real difference to our customers’ business. We produce a wide range of Epoxy and Polyurethane applications and Custom-cast Electrical applications which lower processing costs, improve product quality and boost profitability.
Since 1981, we have dedicated ourselves to staying on the leading edge of technical innovation, creating solutions tailored to customer needs and processes.
Today our dedicated and knowledgeable workforce produces applications embraced by companies in the United States, Mexico, Australia and the Far East.
As a result of business growth, we are currently looking for a Customer Service Representative.
Job purpose
Responsible for the support of company customer service efforts as well as providing assistance to Company Controller
Duties and responsibilities
· Provide superior customer support in matters relating to, but not limited to: Order processing, Order/return issues, Requests for Quotations, pricing and delivery information, and anticipation of customer needs based on ordering patterns and business requirements.
· Partner with Plant Supervisor and Purchasing and Logistics Supervisor to determine lead times and delivery targets of raw material and finished product
· Liaise with Operations and Sales to ensure margin targets are being met, with a focus on reconciliation between quote pricing and actual pricing
· Produce regular analytical sales reports for sales leaders and their teams as directed
· Ad-hoc support for marketing, sales management and reps as required
· Confirmation and distribution of customer invoices generated from ERP System, create and send any debit or credit notes from ERP System, as required
· Internal ordering of office supplies
· Assist finance department with accounts receivable activities and reporting
· Ad-hoc duties and special projects as per business requirements
Qualifications/Experience
- Advanced computer skills: Microsoft Office, CRM Microsoft Dynamics and ERP
- Proven track record of providing superior customer care service, preferably in manufacturing environment
- Demonstrated ability to be proactive and anticipate customer requirements; takes ownership to resolve issues
- Experience with accounts receivable activities and asset
- Proven ability to plan and execute while managing multiple priorities with an ability to set goals and prioritize.
- Strong drive for accuracy and flawless execution; very high level of attention to details and process orientation.
- Able to deliver clear, concise and consistent message both up and across the organization.
- Proven ability to work effectively in a team environment with multifunction stakeholders and possess excellent interpersonal skills.
- Must be a self-starter, high energy, multi-task oriented, and team player.
- Must be capable of independent problem solving and resolution.
- Ability to anticipate, respond to and accept change.
- Exceptional organizational and time management skills to meet multiple frequent and aggressive deadlines.
Working conditions
Working hours are from 830am – 5pm. Occasional extra hours may be necessary as per business requirements.
Successful candidate will receive training in the following areas relating specifically to Crosslink Technology
· Company background, policies and procedures
· WHMIS – procedures and documentation
· ISO 9001 – policies and procedures
Crosslink Technology Inc. is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender, gender identify, sexual orientation, age, marital status, physical and/or mental handicap or financial ability.
https://careers.risepeople.com/crosslink-technology-inc/en/16598_customer-service-representative
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
