Host/Porter
Position Summary
Host and Porter is responsible for both welcoming guests and providing essential physical support within a hospitality or event setting. This dual role ensures a seamless guest experience from the moment they arrive to when they are seated, checked-in, or helped with their luggage.
Host Responsibilities:
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Greeting and Welcoming Guests: Greet guests warmly upon arrival and provide a friendly first impression of the venue.
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Seating and Escorting Guests: Guide guests to their designated seating area or room in a timely and polite manner.
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Managing Reservations and Waitlists: Take and manage reservations, handle guest inquiries, and maintain an organized waitlist when necessary.
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Answering Guest Inquiries: Provide accurate information regarding the venue, menu (if applicable), services, events, and general inquiries.
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Coordinating with Staff: Work closely with waitstaff, kitchen, or event staff to ensure smooth seating arrangements and customer service.
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Handling Customer Complaints: Address and resolve minor guest complaints promptly or escalate issues to higher management when necessary.
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Maintaining Cleanliness: Ensure the front lobby or reception area is neat and welcoming for guests.
Porter Responsibilities:
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Transporting Items: Handle the transportation of supplies or items around the venue, including chairs, tables, or equipment for events.
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Room Setup (if applicable): Assist with the setup of rooms or event spaces, ensuring everything is in place before guests arrive.
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Maintaining Guest Comfort: Provide support for guests as needed, including offering directions or helping with special requests.
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Assisting with Event Logistics: Help set up and break down event spaces by moving items and ensuring the venue is prepared before and after events.
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Stock and Supply Management: Ensure adequate stock of items (such as towels, linens, or event materials) and replenish when needed.
Qualifications:
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Prior experience in a customer-facing role (e.g., hospitality, retail, or events).
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Physical strength and stamina to assist with carrying and moving heavy items.
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Ability to work flexible hours, including evenings, weekends, and holidays if needed.
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A professional and approachable attitude.
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Diploma or degree in hospitality is an asset.
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Hospitality experience is an asset.
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Should be eligible to work in Canada full-time.
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Able to work in a fast-paced environment,
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Customer Service Skills: Ability to communicate effectively and maintain a friendly demeanor while interacting with guests.
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Physical Stamina: Ability to lift and move heavy items (e.g., luggage, furniture) and be on your feet for extended periods.
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Strong Organizational Skills: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
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Attention to Detail: Careful and thorough approach to managing guest needs and maintaining the venue.
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Problem-Solving Skills: Able to resolve minor guest complaints or concerns efficiently.
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Time Management: Efficiently managing time to balance hosting duties and porter responsibilities.
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Teamwork: Ability to collaborate with both front-of-house (guest-facing) and back-of-house (staff) teams.
Why Eagle Ranch Resort:
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Our staff experience working at a world-class Golf Resort.
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Discounted: golf privileges, staff meals, restaurant meals, golf shop purchases, sister resort Eagle Ranch
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We offer a unique and engaging work environment with breathtaking views
Stone Creek Resorts Inc. is committed to supporting a diverse workforce for various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital/family status, citizenship, religion, sexual orientation, aboriginal status, age, etc.
