Clinic Operations Manager – PhysioDNA
Location: Spadina Office, Toronto (Primary Office)
Travel: Weekly travel to Bloor West clinic and Monthly visits to Oakville Clinic
Position: Full-Time | Permanent (Weekdays & Saturday Mornings)
Compensation: Base Salary $65,000 - $75,000 + Performance Bonus + Revenue share options
*Extended Healthcare Benefits
About PhysioDNA
PhysioDNA is a growing multidisciplinary healthcare clinic brand with three established locations across the Greater Toronto Area:
- Bloor West
- Spadina
- Oakville
Our clinics provide evidence-based healthcare services including:
- Physiotherapy
- Chiropractic
- Registered Massage Therapy
- Rehab Exercise and Personal Training
- Fascial Stretch Therapy
- Osteopathy
- Psychotherapy
Our mission is to deliver exceptional patient care while building one of Toronto's leading multidisciplinary healthcare brands through innovation, collaboration, and operational excellence.
As we continue to grow, we are seeking an experienced and motivated Operations Manager & Marketing Lead to lead the daily operations and future growth of our clinics.
About the Role
PhysioDNA is seeking a full-time Clinic Operations Manager & Marketing Lead to be part of our dynamic group of therapists and leadership team. Seeking a high energy individual with a background working in clinic operations and marketing within the multi-disciplinary clinic sector. We are looking for someone with exceptional customer service, management and communication that can facilitate growth within our clinics and manage day to day duties.
This is a leadership position responsible for overseeing the operations, brand growth, and performance of all three PhysioDNA clinic locations.
Working closely with the Managing Director, you will play a key role in driving clinic performance, supporting our healthcare professionals, improving operational systems, and expanding the PhysioDNA brand through strategic partnerships and community engagement.
Key Responsibilities
Clinic Operations
- Oversee the daily operations of all three clinic locations and admin team.
- Ensure consistent operational standards and an exceptional patient experience.
- Oversee and ensure weekly, monthly and quarterly clinic operational goals are met
- Develop and improve clinic systems, policies, and workflows.
- Monitor clinic performance and identify opportunities for operational improvements.
- Implement technology and automation solutions to improve efficiency.
Marketing & Brand Development
- Coordinate local marketing initiatives and community outreach.
- Take lead on Community & Corporate Partnerships
- Support digital marketing efforts alongside external marketing partners.
- Organize educational workshops, wellness events, and promotional campaigns.
- Help strengthen PhysioDNA's presence within the community.
Team Leadership
- Recruitment, Hiring and Onboarding of new Therapists and Admin staff.
- Manage and support current PhysioDNA therapists and administrative staff.
- Foster a positive, collaborative workplace culture.
- Conduct regular staff meetings and performance reviews.
- Support professional development and team engagement.
Skills & Experience
- Outstanding communication skills, excellent command of the English language (written and oral); excellent phone demeanour
- Be self-motivated, detail-oriented, enthusiastic, have a positive attitude and be completely dependable and punctual
- Exceptional customer service skills; warm, friendly personality, energetic, enthusiastic, polite, tactful; pleasant and professional demeanour
- Strong multi-tasking skills and quick learner for computer skills and scheduling system; excellent organizational skills
- Mature, reliable and trustworthy, well-groomed
- Ability to maintain patient confidentiality; must be discrete
- Ability to work well under pressure and complete high-quality work in accordance to clinic standards
- Strong computer skills, able to learn our EMR (Jane App), Excellent knowledge of Microsoft Office and Google workspace tools.
- Excellent knowledge of health care and office practices, procedures and standards preferred
- Must have experience working with and managing healthcare providers.
Job Type: Full-time
Pay: $65,000.00-$75,000.00 per year
Benefits:
Education:
- Bachelor's Degree (required)
Experience:
- administrative assistant: 2 years (required)
- receptionist: 2 years (required)
- physiotherapy clinic: 2 years (required)
Work Location: In person
