Job Description:
Claims Team Leader – Casualty
Toronto, Ontario Canada
Position Summary
The Claims Team Leader – Casualty, Canada, is responsible for leading, guiding, and coordinating a team of casualty claims professionals handling Canadian and multinational casualty claims. The role focuses on operational delivery, technical claims guidance, and consistent claim handling practices across the claim’s lifecycle, including investigation, coverage analysis, reserving, litigation management, and resolution. The incumbent will help set team priorities, support service and compliance standards, contribute to process improvements, and collaborate with internal and external stakeholders to achieve effective claims outcomes aligned with AXA XL’s global standards. This position reports to the Claims Manager – Casualty, Canada.
What you’ll be doing
What will your essential responsibilities include?
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Lead, guide, and coordinate a team of casualty claims professionals to deliver operational claims objectives and consistent claim handling across coverage analysis, investigation, evaluation, reserving, litigation management, and resolution.
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Collaborate with underwriting teams on claim issues, policy interpretation, coverage considerations, and business development activities, providing technical claims insight where required.
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Maintain high standards of service, compliance, quality, and timeliness for policyholders, brokers, and internal stakeholders.
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Partner with legal counsel to manage litigation, apply sound judgment within established guidelines and authority, and support cost-effective claim resolution.
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Coordinate communication with external and internal stakeholders, including reinsurers, vendors, legal teams, underwriting, and finance, to support effective and timely claim outcomes.
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Identify and support opportunities for operational efficiencies, including technology, process enhancements, standards, training, and continuous improvement initiatives.
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Oversee vendor performance and expense management within the claim’s unit, ensuring alignment with service expectations, quality standards, and operational priorities.
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Coach, mentor, and support team members by providing technical guidance, feedback, performance support, and development input.
You will report to Samantha Greenwood, Claims Manager – Casualty, Canada
What you’ll bring
We’re looking for someone who has these skills and capabilities
People Skills:
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Customer Centricity: Places customers first; understands and addresses customer needs while also considering the interests of other stakeholders; ensures customer needs are met to drive business success.
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Cross-Functional Collaboration: Focuses on building strong, cooperative relationships both within own team and across teams, geographies and functions. Includes active listening, valuing collective intelligence, and working towards shared goals through effective cross-collaboration and co-creation.
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Leading Teams: Holds self and team accountable for achieving ambitious results; delegates and uses resources effectively to meet organizational objectives; breaks down silos and gets teams to work together towards common goals.
Business Skills:
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Business and (Re)Insurance Acumen: Demonstrates a comprehensive understanding, knowledge, and expertise in the core principles, practices, and dynamics of the (re)insurance industry within the broader context of business.
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Risk Management: Identifies, assesses, prioritizes, and mitigates risks associated with (re)insurance activities to safeguard the organization's financial stability and reputation.
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Stakeholder Management: Builds and manages reciprocal relationships with critical stakeholders for the benefit of the business. Meets stakeholder needs and expectations, while also balancing business needs.
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Claims Investigation and Evaluation: Reviews, scrutinizes, and analyses all relevant sources of information to assist with fair and accurate claim resolutions.
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Claims Lifecycle Management: Handles (re)insurance claims from submission to resolution. This includes claim intake, assessment, processing, adjudication, settlement, as well as accurately recording, maintaining, organizing, storing, and retrieving relevant documents and files throughout the entire lifecycle of the claim.
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Claims Strategy: Considers the end goal during each stage of the claims process strategically to remain productive, focused, and cost effective, and following the organization’s comprehensive policy to control litigation costs.
Position-Specific Requirments:
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Ideal candidate will have a background in Casualty claims and/or substantial experience in the oversight and direct handling of General Liability, Excess Liability, Auto (all lines) and Multinational claims.
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Bachelor’s degree or comparable degree.
- Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
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Location: Toronto, Ontario – Hybrid
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Employment Type: Full-Time
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Travel Requirements: Minimal, as needed for client or stakeholder meetings
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Working Hours: Standard business hours, with flexibility as required
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Language Requirements: Fluent in English
Who we are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
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Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
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Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
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Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
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Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing advance thought leadership and investment in societal-led solutions.
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Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We are training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
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AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The Canada base salary range for this position is CAD 120,000 to 160,000. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.
