Job Overview
We are seeking a detail-oriented and organized Office Assistant to support our administrative team. If you enjoy coordinating people, solving scheduling challenges, and delivering excellent customer service in a fast-paced healthcare environment, we'd love to hear from you.
Position Summary
The Office Administrator / Scheduling Coordinator is responsible for coordinating caregiver schedules, ensuring client visits are fully staffed, and providing administrative support to the office. This role is the central communication hub between clients, caregivers, and management.
Responsibilities
- Create and manage daily, weekly, and monthly caregiver schedules.
- Match caregivers to clients based on skills, availability, location, and client preferences.
- Respond quickly to call-offs, emergencies, and last-minute schedule changes.
- Contact caregivers to fill open shifts.
- Communicate schedule updates with caregivers and clients.
- Answer incoming phone calls and emails professionally.
- Maintain accurate client and employee records.
- Assist with onboarding documentation for new caregivers.
- Verify caregiver availability and credentials before scheduling.
- Assist with payroll by reviewing timesheets and attendance records.
- Prepare reports and maintain office documentation.
- Support management with general administrative duties.
- Deliver exceptional customer service to clients, families, and employees.
Qualifications
- Scheduling, dispatching, or office administration experience.
- Experience in home care, healthcare, staffing, or a related industry is strongly preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient with Microsoft Office (Word, Excel, Outlook).
- Ability to remain calm and make sound decisions under pressure.
- Strong attention to detail and problem-solving skills.
- Must be legally authorized to work in Canada.
Schedule
- Monday to Friday
- 8-hour shift
- Occasional evening or weekend availability to assist with urgent staffing needs
Pay: $17.00-$18.00 per hour
Benefits:
Work Location: In person
