Position Summary: In this role, you will provide a positive experience and demonstrate enthusiasm for working with the vacationing public. You will interact with customers in person and by phone in a professional manner regarding boat rental and other dockside services and are responsible for keeping the premises clean and organized. Dock staff will educate renters on boating laws and procedures, according to Transport Canada laws; providing the information for renter to obtain their temporary boating permit. Sending out and receiving boats and jet-skis to and from our dock. Cleaning and fueling of boats and jet-skis. PCOC (boat license) is mandatory and can be obtained through us. Experience of boating an asset. Excellent customer service is mandatory.
Position Duties / Essential Job Functions:
· Providing general boating orientations to customers to obtain their temporary boating license.
· Perform pre and after rental inspections of boats and jet skis
· Assist customers in and out of boats; go over boating rules and procedures on all rentals; help customers with tubes and wakeboards.
· Issue life jackets.
· launch and moor boats.
· tow disabled boats back to marina.
· fueling boats ensuring they are ready for the next rental.
· drive and maneuver our rental fleet.
· ensure boats are docked and tied up safely.
· Meet and customer boats; make minor adjustments and repairs on motors; replace props, anchors, dock lines, batteries; and pump water out of boats.
· Cleaning boats and jet skis
Qualifications:
Boating experience
- Previous customer service experience preferred
- Demonstrated proficiency in the use and understanding of a computer, mobile device,
- Must be 16 years of age or older
Personal Attributes Required:
- Positive attitude; maintain high level of self-motivation and eagerness to work with the public
- Courteous and professional customer service skills
- Clear and friendly communication skills by phone and in person; ability to work with a diverse group of employees and customers
- Ability to handle stress and fast paced environment; maintain priorities and attention to detail especially under periods of
high stress and demands.
- Ability to handle confrontation and challenging customers in a professional manner
- Excellent memory and learning skills and ability to multi-task
Essential Physical / Mental Requirements:
- This job operates in an environment with a high degree of customer interaction.
- Must be able to lift up to 50 pounds, must be able to walk, reach, and lift on a regular basis.
- Must be able to stand for long periods at a time without rest.
- Must be able to work in outdoor environments, especially hot and humid conditions, and handle exposure to variations in weather and conditions.
Job Types: Full-time, Part-time
Pay: From $18.25 per hour
Education:
- Secondary School (preferred)
Experience:
- boating: 3 years (required)
Language:
Licence/Certification:
- Pleasure Craft operators license (required)
Work Location: In person
