Position Summary
The Training Administrator, Learning & Development is a full-time, office-based role that provides administrative, coordination, and reporting support for training programs across the Americas region. The role is responsible for organizing training schedules, maintaining learning records, supporting onboarding and compliance requirements, coordinating logistics, and helping ensure training standards are delivered consistently across lounge and support functions. This role works closely with operational leaders, facilitators, and cross-functional partners to support service excellence, operational readiness, and continuous improvement.
Key Accountabilities
· Coordinate, schedule, and administer in-person, virtual, and blended training sessions across multiple sites and functions.
· Maintain training calendars, participant rosters, attendance records, evaluations, certifications, and related documentation.
· Support onboarding, mandatory training, service excellence programs, compliance learning, and recertification tracking.
· Administer internal training systems, including learner enrollment, completion tracking, report generation, and data accuracy checks.
· Prepare training materials, communications, job aids, and session logistics to support effective program delivery.
· Provide administrative support to facilitators and operational leaders before, during, and after training sessions.
· Track completion status, overdue requirements, and training readiness metrics, escalating issues as appropriate.
· Support audit readiness by ensuring training records are current, complete, confidential, and accessible.
· Assist with continuous improvement by compiling feedback, identifying process gaps, and supporting learning-related initiatives and launches.
· Perform other related duties as assigned in support of the Learning & Development and Service Excellence agenda.
Working Relationships
This role works closely with the Service Excellence Manager, Americas, lounge Operation managers, trainers, Human Resources, and cross-functional stakeholders. The position may also coordinate with external vendors or learning partners where required.
Qualifications
· Diploma or degree in Human Resources, Business Administration, Learning & Development, Education, Hospitality, or a related field is preferred.
· 2–4 years of experience in training administration, learning coordination, HR administration, or a similar support role.
· Experience supporting multi-site, hospitality, aviation, or service-based operations is an asset.
· Hands-on experience with LMS platforms, HRIS systems, and Microsoft Office applications is preferred.
· Experience coordinating high-volume schedules and working with cross-functional stakeholders is strongly preferred.
· Strong organizational and administrative skills with a high degree of accuracy and attention to detail.
· Ability to manage multiple priorities and meet deadlines in a fast-paced, operational environment.
· Strong written and verbal communication skills with a professional, service-oriented approach.
· Proficiency in Excel, Outlook, Word, PowerPoint, shared drives, and digital collaboration tools.
· Ability to handle confidential information with discretion and maintain data integrity.
· Demonstrated ability to work independently while collaborating effectively with regional and site-level stakeholders.
· Bilingualism in English and French is required.
Working Conditions
· This is a full-time, office-based role in Toronto.
· Occasional flexibility in working hours may be required to support multiple time zones and operational schedules.
· Occasional travel within North America region may be required.
· The incumbent must be able to work in a dynamic environment supporting frontline hospitality operations.
Pay: $62,000.00 per year
Benefits:
- Dental care
- On-site parking
Work Location: In person
