Part-Time Floating Storage Facility Associate
Locations: St. Catharines & Niagara Falls, Ontario
Pay: $18.00–$21.00 per hour
Hours: Approximately 14–18 hours per week, with occasional additional hours up to 20 depending on coverage needs
Schedule: Weekday daytime shifts, with some Saturdays
On-site parking
We are looking for a reliable, friendly and self-motivated Part-Time Floating Storage Facility Associate to work between two of our self-storage locations:
- Lake Street Mini Storage – St. Catharines
- Brockway Mini Storage – Niagara Falls
This is a floating position that provides coverage and assistance at both locations, particularly when regular site managers are away or require additional support.
Weekday shifts will be scheduled between 8:30 a.m. and 5:30 p.m., with some Saturday shifts from 9:00 a.m. to 1:00 p.m.
The ideal candidate is comfortable working independently, enjoys helping customers and is confident using computers and office software.
Being handy or mechanically inclined is also a strong asset. From time to time, the position may involve minor maintenance tasks such as replacing storage unit door handles or latches, removing or tightening nuts and bolts, and completing other basic maintenance around the properties.
Responsibilities
- Respond to customer inquiries by telephone, email and in person in a polite and professional manner
- Provide excellent customer service to current and prospective customers
- Rent and lease storage units
- Process customer payments using a POS system
- Collect rent and applicable fees
- Enter reservations and rental leads into customer relationship management (CRM) software
- Maintain accurate customer and rental records using SiteLink software; training will be provided
- Assist customers with questions regarding their storage units and use of the facility
- Handle customer concerns and complaints professionally
- Perform daily inspections of the property and storage units
- Conduct move-out inspections
- Ensure vacant storage units are clean and ready to show or rent
- Keep the interior and exterior of the properties clean, safe and presentable
- Remove garbage or discarded items from around the property
- Communicate with managers, associates at other locations and upper management
- Perform minor maintenance and repairs when required and within your ability
- Complete other duties as assigned
Qualifications & Skills
- Fluent in English
- Excellent customer service and communication skills, both in person and over the phone
- Comfortable using computers, email, the internet and Microsoft Office
- Good keyboarding and data-entry skills
- Well organized and detail oriented
- Reliable, dependable and self-motivated
- Able to exercise good judgment and make decisions independently
- Comfortable working with minimal supervision
- Previous experience with SiteLink is an asset but is not required
- Previous experience in customer service, self-storage, property management, retail or a similar environment is an asset
- Basic maintenance or handyman skills are an asset
What We Offer
- $18.00–$21.00 per hour
- Approximately 14–18 hours per week, with occasional additional hours up to 20 depending on coverage needs
- Primarily daytime hours
- On-site parking
- Training on SiteLink and our storage facility procedures
- A varied position combining customer service, administration and light property maintenance
Applicants must be able to reliably travel between our St. Catharines and Niagara Falls locations as required.
Job Type: Part-time
Pay: $18.00-$21.00 per hour
Flexible language requirement:
Experience:
- property management: 1 year (preferred)
Language:
Work Location: In person
