Veterinary Receptionist - Full time- Permanent
Front Street Animal Hospital, Toronto, Ontario
Do you love both people and pets? Are you a positive, dependable individual who thrives in a fast-paced environment? Do you have previous experience or education in the veterinary field? If so, we'd love to meet with you!
At Front Street Animal Hospital, we're committed to providing exceptional preventive, medical, and surgical care while creating a warm and welcoming experience for every client and their furry family members. We take pride in building lasting relationships with our clients and supporting one another as a team.
Job Responsibilities
Client Care Representative
- Provide friendly, knowledgeable, enthusiastic client care
- Ensure every client feels welcome and valued
- Answer phones and emails, respond to client needs
- Phone triage, assess urgency of pet health concerns
- Schedule and confirm appointments
- Process insurance claims
- Prepare invoices and handle payments
- Maintain and update client records using VetUp software
- Perform administrative duties
- Maintain hospital cleanliness
Job Requirements:
As our ideal candidate, you will:
- Be a mature, reliable people person with proven client service skills
- Excel in handling stressful situations with empathy and professionalism
- Have previous work experience and/or education in companion animal care
- Have excellent verbal and written communication skills
- Strong computer proficiency with the ability to navigate and learn multiple software platforms.
- Have great attention to detail and focus while working in a fast paced environment
- Have prior knowledge or the ability to work with VetUp software
- Be comfortable handling animals
- Be an excellent team player, who loves to learn
- Be proactive and take initiative to work effectively without supervision
- Be able to prioritize your workload
- Able to lift up to 50 pounds
What We Offer
- Competitive compensation
- Health & dental benefits
- Employee discounts on veterinary services and pet products
- A supportive, collaborative team environment
- Opportunities to learn and grow in your veterinary career
- The chance to make a difference in the lives of pets and the people who love them every day
Pay: From $20.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care
Work Location: In person
