Are you looking for a job where you can learn new skills, stay active, and help customers find exactly what they need? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we are looking for a versatile Customer Care Associate to join our team!
Job Summary
The Customer Care Associate is the "go-to" expert on the sales floor. You aren't just answering questions; you are providing hands-on solutions - from mixing the perfect paint colour to sharpening skates. This role is perfect for someone who enjoys a variety of tasks and likes to keep moving.
This is a full-time position offering up to 40 hours per week based on business needs. Candidates must be available Monday through Sunday for shifts from 8am to 10pm.
Responsibilities
- Expert Assistance: Help customers with product inquiries, provide advice for purchase decisions, and retrieve items from the sales floor.
- Specialized Services: Perform hands-on tasks including mixing paint, cutting keys, and skate sharpening.
- Regulatory Services: Process fishing and hunting licenses and taking passport photos.
- Event Fun: Brighten someone’s day by managing Party City balloon fills.
- Operational Support: Learn and operate the cash register to provide backup support for the front-end team during busy periods.
- Service Standards: Maintain a clean, organized, and safe workspace in all service areas.
Requirements / Skills
- Experience: Previous retail experience is considered a strong asset, but we are willing to train the right candidate!
- Multitasking: Ability to juggle different service requests (like paint and keys) while staying focused on the customer.
- Technical Aptitude: Comfortable learning to operate specialized machinery (sharpeners, key cutters, etc.).
- Communication: Friendly, approachable, and able to provide clear information to customers.
- Physical Demands: Ability to be on your feet for the duration of your shift and move through the sales floor efficiently.
Benefits
- Skill Building: Gain unique technical skills you won’t find at every retail job.
- Supportive Environment: Work with a friendly team in a diverse and inclusive workplace.
- Growth: Ongoing training and opportunities.
- Perks: Employee Points System and profit-sharing (conditions apply).
- Community: Work for a locally owned business that’s involved in your neighborhood.
Commitment to Diversity Our store is dedicated to promoting diversity, inclusion, and belonging in the workplace. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment process.
We thank you for your interest, but only those invited for an interview will be contacted.
Location:
Work Location: In person
