Job Overview
We are seeking an experienced Travel Sales Team Lead to join our team in Burnaby, BC.
This is a sales-focused leadership role for an experienced travel professional who has a strong background in selling travel products and leading a team of travel consultants.
The successful candidate will be responsible for driving sales performance, coaching team members, improving sales results, and ensuring excellent customer service. This role requires someone who understands the travel sales industry, knows how to achieve sales targets, and can support a team in a fast-paced sales environment.
Please note: Due to the requirements of this position, candidates who do not have the required travel sales experience and previous experience leading, supervising, or mentoring a team of travel consultants will not be considered.
Key Responsibilities
- Lead, coach, and support a team of Travel Consultants to achieve sales goals.
- Drive sales performance and help improve team revenue results.
- Coach team members on sales techniques, customer service, upselling, and follow-up strategies.
- Monitor daily sales activity, performance goals, and key performance indicators (KPIs).
- Provide feedback and guidance to improve individual and team performance.
- Assist with onboarding and training new team members.
- Share expertise in selling vacation packages, cruises, hotels, tours, and air travel.
- Maintain a positive, accountable, and performance-driven team environment.
- Lead by example through strong sales skills and customer service standards.
Requirements
- Minimum 5 years of experience working in a travel agency or travel sales environment in Canada.
- Previous experience supervising, mentoring, or leading a team of travel consultants is required.
- Proven experience selling travel products, including vacation packages, cruises, hotels, tours, and air travel.
- Strong sales ability with experience working toward targets and performance goals.
- Excellent communication, leadership, and coaching skills.
- Strong problem-solving abilities and a customer-focused approach.
- Comfortable working in a fast-paced, sales-driven environment.
Benefits
- Extended health care
- Casual dress
- On-site parking
Work Location
This is an in-person position located at:
4664 Lougheed Hwy., Suite 230
Burnaby, BC V5C 5T5
Pay: $65,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Extended health care
Application question(s):
- Where do you live, and how long would your commute be by transit or car? This is an in-person position, and our office is located at 4664 Lougheed Hwy. #230, Burnaby, BC V5C 5T5, Canada.
- How many years of travel industry experience do you have? This is a sales position within the travel industry.
- Describe a time when you coached or supported a team member to improve performance. What was the challenge, what actions did you take, and what was the outcome?
- If hired, when would you be available to start?
- (if applicable) What is your current status in Canada? If you are holding a work permit, please let us know its validity period.
Work Location: In person
