*** Applications without a cover letter will not be considered***
Key Responsibilities:
- Telephone and email communication with customers, instructors and other organizations
- Customer experience management - managing scheduled administrative tasks and logistics to make the student experience as smooth and enjoyable as possible
- Office administration tasks, including: Supporting bookkeeper and accountant (knowledge of Quickbooks is a strong asset), supporting staff onboarding, managing course and staff schedules, document management & filing
- Collaborate with other office team members and instructors on initiatives and projects as they arise (e.g. organizing course travel, assisting with instructor inquiries)
- Update and maintain our website (previous experience with Wordpress or a similar website builder is an asset)
An ideal candidate:
- Has strong written and verbal communication skills
- Is comfortable providing customer service over the phone
- Has experience with professional email communication
- Is self-motivated and detail oriented; works well without close supervision
- Is excited about supporting the growth and success of a small business
- Is looking for a lively and casual work environment
Not required, but an asset:
- Previous experience with Wordpress or a similar website builder
- Previous experience using Quickbooks Online
- Knowledge of the first aid industry in BC, keen interest and enthusiasm in first aid and outdoor activities
This is not a typical office job. We are looking for someone who is enthusiastic, self-motivated and excited to be an integral member of the Coast Wilderness team. You will not just be following directions, but helping to develop the systems we need to continue delivering the high-quality training programs we have become known for in Vancouver and throughout British Columbia.
If you are the sort of person who takes a strong personal pride and ownership in your work, we want to hear from you!
Job Type: Full-time
Pay: $46,800.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Are you located close to, or easily able to commute to, the Marpole area of Vancouver (7952 Granville St)?
Experience:
- Business Administration: 2 years (preferred)
Work Location: Hybrid remote in Vancouver, BC V6P 4Z2
