Do you love leading people just as much as serving customers?
Have you managed a retail team where every day was fast-paced, customer-focused, and required balancing employee performance with an exceptional customer experience?
If so, we would love to meet you.
Family Braces is looking for an exceptional Patient Coordinator who has previous leadership experience and is interested in growing into future management opportunities within our organization.
While this position begins in one of our Calgary clinics, it is designed to build a strong understanding of our patient journey, systems, and culture. Individuals who demonstrate exceptional leadership, communication, and performance may have the opportunity to advance into administrative leadership roles as opportunities become available.
What Makes You Different
You have experience leading teams in a fast-paced customer service environment.
You know how to:
- Coach employees to higher performance
- Hold people accountable respectfully
- Handle difficult customer interactions professionally
- Remain calm under pressure
- Make decisions quickly
- Build positive team culture
- Lead by example
- Balance empathy with accountability
Experience managing in retail, hospitality, healthcare, or other customer service industries is highly valued.
Ideal Background
We would love to hear from candidates with leadership experience in organizations such as:
- Sport Chek
- Lululemon
- Starbucks
- Apple
- Costco
- Best Buy
- Sephora
- Winners
- HomeSense
- Similar customer-focused organizations
Healthcare experience is not required. We will teach you dentistry.
Why Start in Clinic?
We believe the best leaders understand the work they are leading.
Every member of our leadership team begins by learning our patient experience from the ground up. This provides the knowledge and credibility needed to successfully support and coach future teams.
Future Opportunities
Family Braces believes in promoting from within whenever possible.
Employees who consistently demonstrate leadership, initiative, accountability, and strong performance may be considered for future leadership opportunities within our administrative and operations teams as positions become available.
Please submit your resume for consideration. We sincerely appreciate the interest of all applicants; however, only those selected to move forward in the recruitment process will be contacted.
Work Location: In person
