About us:
The College of Registered Nurses of Manitoba (the College) is the regulatory body for registered nurses in the province of Manitoba, dedicated to promoting excellence in nursing practice and ensuring public safety. The College was established in 1913 and is governed under The Regulated Health Professions Act which sets out our responsibilities.
- We regulate registered nursing practice in Manitoba
- We support RNs to provide safe, competent, and ethical care
- We set standards for education, registration, and practice
- We take action when the standards are not met
Our Values:
- Trusted: We act with integrity in every interaction as the best way to enhance our sustained regulatory impact and to ensure our standing as a reputable, trustworthy and unbiased partner
- Progressive: We seek progress, embrace risks and pursue innovative operational and regulatory practices to ensure our continued excellence and impact in a dynamic environment
- Accountable: We are transparent and take ownership for our actions, decisions and outcomes
- Relationship Oriented: We challenge the status quo for meaningful collaboration with partners and greater transparency and ease of navigation for applicants, registrants and the public
Job Summary:
The Systems Support Specialist provides technical and administrative support for the College’s systems, data, registrant database, and Microsoft 365 environment. The role supports system maintenance, testing, Microsoft 365 solutions, and project implementation activities across the College in collaboration with departments.
Scope of this position:
- Assists with day‑to‑day maintenance and operational support of the registrant database.
- Investigates and documents user‑reported issues and system errors; performs initial troubleshooting before escalating as needed.
- Participates in regression testing for patches, upgrades, and custom configuration deployments.
- Assists in documenting system processes, configuration decisions, and data workflows.
- Supports data validation, quality checks, and routine data maintenance tasks.
- Assists in maintaining and enhancing the College’s Microsoft 365 environment.
- Assists with root cause analysis for recurring system or process issues and contributes to the development of corrective and preventive actions.
- Reviews and analyses information and system problems to identify solutions or workaround recommendations for improvements in system effectiveness and efficiency.
- Analyses process gaps and obstacles to information flow or system issues and identifies opportunities for continuous improvement initiatives.
- Supports deployment activities, including user acceptance testing, communications, and training materials.
- Develops processes and documentation to support consistency of data measures such as data validation/input controls over time.
Education and experience:
- Diploma or degree in Information Technology, Computer Science, Information Systems, or related field; or a combination of equivalent education and experience.
- Minimum 3 years of experience in business case and business analysis.
- Experience supporting enterprise applications, CRM‑like systems, or registrant databases.
- Experience interpreting and translating business requirements into technical or system requirements.
- Hands-on experience designing, developing and supporting solutions using Microsoft 365 tools (SharePoint, Power Automate, PowerApps, and Power BI) applying established best practices.
- Ability to proactively identify opportunities for improvement and apply creative solutions to optimize processes and tools.
- Strong analytical and problem‑solving skills with sound judgment.
- Ability to communicate effectively with both technical and non-technical staff.
- Ability to develop clear process documentation, user guides, and simple diagrams.
- Strong organizational and coordination skills with attention to detail and data accuracy.
- Takes initiative and is adaptable in learning new tools, technologies, and methodologies.
This position requires flexibility, a willingness and demonstrated ability to work as a member of a team, motivation to be self-directed, an ethical regard for confidentiality of information and a professional presence.
The College is committed to supporting equity, diversity and accessibility in our workplace and welcomes applications from racialized persons, First Nations, Inuit and Métis persons, persons with disabilities, persons of all sexual orientations and genders, and others who may contribute to the further diversification of ideas. All qualified candidates are encouraged to apply. Disability accommodations are available upon request.
To apply, please submit your resume and cover letter before noon on June 29, 2026.
THIS POSITION IS A FULL-TIME AND PERMANENT .
We thank all who apply, but only those chosen for an interview will be contacted.
Job Type: Full-time
Pay: From $69,400.50 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
Experience:
- Business Case and Business Analysis: 3 years (required)
Work Location: Hybrid remote in Winnipeg, MB
