Job Overview
We are seeking a motivated and enthusiastic Sales Floor Associate to join our dynamic team. In this role, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and maintaining a well-organized sales floor. The ideal candidate will possess strong communication skills and a passion for construction or retail sales, ensuring that each customer has a positive shopping experience.
Job Duties and Responsibilities include but are not limited to:
Sales and Customer Service
- Provide excellent customer service to all Doidge Building Centres Ltd.’s customers ensuring that they have a unique and consistent customer experience.
- Build strong lasting relationships with retail, professional, and contractor customers.
- Assist customers with their product/project requirements in the store, over the phone, and via email.
- Utilize effective questioning and listening techniques to identify and qualify customer requirements.
- Provide appropriate information on suggested products and alternatives explaining features, benefits, and providing application advice as required.
- Process sales on computer as per procedures; locate product(s) on computer, ensure stock availability, and confirm next available delivery date(s).
- Clearly understand sales objectives and expectations on a daily basis.
- Increase sales and margin with add-on sales and up selling techniques.
- Provide quotes from building plans and/or material lists.
- Support and promote all marketing initiatives.
- Follows Doidge Building Centres Ltd. And Rona’s standards by following the Daily 8s program.
- Remain current on flyers and promotional events. Provide information and locate promotional products for customers as required.
- Prepare special orders, obtain required information and specifications from customers, contact vendor to establish and confirm price and available delivery date. Applies appropriate margin and informs customer of the amount required for deposit. Forward paperwork to the Special-Order Purchaser for follow up.
- Process web order transactions.
- Resolves customer complaints and objections including investigating, interpreting policy, and taking the appropriate action to ensure customer satisfaction. Refers difficult situations to Branch Manager or Manager on Duty.
- Responsible for balancing cash drawer, counting cash, and completing end of day till closing procedures.
Store Operations
- Understands and executes merchandising and marketing initiatives developed by management.
- Shrink conscious and works diligently to reduce loss.
- Ensure inventory integrity and identify potential sources of inventory losses.
- Participates in and executes cycle counts in an accurate and timely manner.
- Maintains a safe and clean working environment and assists with the cleanliness of the store by vacuuming, sweeping, mopping, dusting, cleaning bathrooms, doing light housekeeping of office areas and store as needed.
Other
- Follows all Doidge Building Centres Ltd.’s policies and procedures as outlined in the Employee Handbook, Health and Safety Manual, National Health and Safety Guide, Code of Conduct, and any other company communication.
- Upholds Section 28 of the Occupational Health and Safety Act (OHSA), including, but not limited to adhering to safe work practices, wearing personal protective equipment, and participating in health and safety training.
- Participates in regular professional development and training including computer assisted training and Workday Learning.
- Participates in RONA training programs and formal/informal vendor training when required.
- Provides regular feedback as well as corrective feedback when necessary.
- May be required to assist with other team members’ training on procedures and sales and service techniques.
- Regular attendance at scheduled meetings including store meetings and shrink and department walks.
- May participate in store committees (Joint Health and Safety Committee, Social Committee, etc.).
- Other duties as assigned.
Qualifications
- Positive attitude in a culture of sales and service.
- Exemplary interpersonal skills; listening, and verbal and written communication skills.
- Effective time management and problem-solving skills.
- Proficient computer skills.
- Basic math skills.
- Ability to remain calm in stressful situations.
- Flexible availability based on store needs (includes evenings and weekends).
- Knowledge of the building and construction industry; trends, products, application techniques, and projects is an asset.
- Retail and sales experience in the hardware and contractor industry is an asset.
- First aid trained is an asset.
Working Conditions
- The position may be physically demanding at times; light and medium lifting can be a component of this position.
- Work is primarily completed inside, but outdoor work may be required.
- Use of ladders and lifting techniques when required.
Join our team as a Retail Sales Associate, where your skills in customer service and sales will contribute to creating memorable shopping experiences for our valued customers!
Pay: $17.60-$20.00 per hour
Benefits:
- On-site parking
- Store discount
Education:
- Secondary School (required)
Experience:
- Retail sales: 1 year (preferred)
Work Location: In person
