Aftersales Supervisor
Location: Chilliwack, BC
We are looking for an Aftersales experienced individual to join our team. This role will require strong attention to detail in a fast-paced environment and the ability to lead a team. The Aftersales Support Supervisor should have experience in service, parts, and warranty, and have the ability to multitask. You will be involved in customer follow up and support, recording information on sales and delivery, and issuing warranty service and parts requests, as well as employee training, evaluating and ensuring efficiency, and enforcing policies and procedures to create a safe working environment. Experience as a supervisor/leader in a manufacturing environment is required.
As an Aftersales Supervisor your role includes:
- Tracking deficiencies of parts within production environment
- Data Entry & Investigation
- Contacting vendors for warranty claims
- Handling of parts
- Decision making in regard to disposition of deficient material
- Problem solving with the ability to multitask & prioritize work
- Coordinate customer service assistance, including replacement part requests
- Support the customer service experience including warranty request
- Create and oversee an employee training schedule that emphasizes productivity and resource conservation
- Enforce safety policies and procedures (in-house and regulatory) to decrease the potential for injuries on the job
- Maintain open lines of communication between employees, supervisors and management
- Oversee service operations
- Supervise fledgling parts department
- Foster customer relationships
Experience:
- +5 years working in manufacturing, automotive or dealership environment
- +2 years of experience working in supervisor/leader position
Preferred Skills/Requirements:
- Work independently as well as in a collaborative environment
- Communicating effectively with Director, other Supervisors, and Team Members
- Excellent time management skills with ability to multitask and prioritize work.
- Attention to detail and accuracy
- Flexibility and adaptability
- Works well in fast paced environment
- Knowledge & experience in the manufacturing, automotive or RV industry
- Fluent in English
- 8-hour shift, Monday-Friday
- Salary: $65K - $70K per annum
Job Types: Full-time, Permanent
Pay: $65,000.00-$70,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Do you live in Canada? (required)
- Do you have a Canadian work permit (if required)?
- How much experience do you have in service, parts and warranty?
Experience:
- Manufacturing or Dealership: 5 years (preferred)
- Supervisor: 2 years (preferred)
Work Location: In person
