Description
Join the Armour Team Today!
Position Overview: The Terminal Clerk plays a vital role in the smooth and efficient operation of our freight terminal. Acting as a key link between our customers, drivers, and operations team, the Terminal Clerk is responsible for the accurate processing of freight documentation, dispatch preparation, and exception monitoring. This position requires a detail-oriented professional who thrives in a fast-paced logistics environment, communicates proactively, and takes ownership of data accuracy from freight entry through to trip reconciliation.
Location: Winsloe, PEI
Schedule: Monday – Friday
Key Responsibilities:-
Identify and proactively respond to customer needs, inquiries, and concerns in a timely and professional manner
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Enter freight bills accurately and on time from a variety of mediums, ensuring data integrity throughout
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Print and prepare documentation packages for the operations team to support daily workflow
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Prepare and set up trips for dispatch within dispatching software system (Truckmate) in accordance with operational schedules
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Reconcile completed trips in accordance with established driver check-in procedures
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Code undelivered freight bills and follow up to resolve outstanding items
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Monitor and follow up on overage, shortage, and damage (OS&D) claims
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Monitor the No POD (Proof of Delivery) report and take appropriate corrective action
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Conduct On Time Delivery exception auditing and escalate issues as required
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Scan and file documents accurately to maintain organized and up-to-date records
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Attend all pre-planned meetings and contribute to continuous improvement initiatives
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Perform other tasks as assigned by the Terminal Supervisor or Regional Manager
What We’re Looking For
Education & Experience-
High school diploma or equivalent required; post-secondary education in logistics, business, or a related field is an asset
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1–2 years of experience in a freight, logistics, or transportation environment preferred
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Prior experience with a Transportation Management System (TMS) — Truckmate experience is a strong asset
Skills & Competencies-
Strong data entry skills with a high level of accuracy and attention to detail
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Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
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Ability to multitask and prioritize in a high-volume, time-sensitive environment
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Clear and professional verbal and written communication skills
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Strong organizational skills with the ability to manage competing deadlines
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Customer-focused mindset with a proactive, solutions-oriented approach
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Ability to work both independently and collaboratively as part of a team
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Knowledge of freight industry terminology and documentation (bills of lading, PODs, OS&D) is an asset
